We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Astea has a market share of about 0.1%. Other major and competing products in this category include:

Astea International is a global provider of end-to-end service management software solutions that offer all the cornerstones of service lifecycle management, including customer management, depot repair, service management, asset management, warranty management, forward and reverse logistics management and mobile workforce management and optimization.

Top Industries that use Astea

Top Industries that use Astea

Looking at Astea customers by industry, we find that Information Technology and Services (16%), Computer Software (8%) and Construction (8%) are the largest segments.

Top Countries that use Astea

Top Countries that use Astea

55% of Astea customers are in United States, 15% are in United Kingdom and 6% are in Canada.

Distribution of companies that use Astea based on company size (Employees)

Distribution of companies that use Astea based on company size (Employees)

Of all the customers that are using Astea, a majority (50%) are large (>1000 employees), 2% are small (<50 employees) and 32% are medium-sized.

Distribution of companies that use Astea based on company size (Revenue)

Distribution of companies that use Astea based on company size (Revenue)

Of all the customers that are using Astea, a majority (54%) are large (>$1000M), 17% are small (<$50M) and 17% are medium-sized.