We have data on 200 companies that use Genesys PureEngage. The companies using Genesys PureEngage are most often found in United States and in the Information Technology and Services industry. Genesys PureEngage is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Genesys PureEngage usage goes back as far as 3 years and 2 months.
|VMware Inc||vmware.com||United States||>1000M||>10000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Genesys PureEngage has a market share of about 0.1%. Other major and competing products in this category include:
The Genesys PureEngage is omnichannel customer experience and customer engagement application.
Looking at Genesys PureEngage customers by industry, we find that Information Technology and Services (37%), Computer Software (9%), Financial Services (8%) and Telecommunications (7%) are the largest segments.
49% of Genesys PureEngage customers are in United States, 8% are in Canada and 5% are in Australia.
Of all the customers that are using Genesys PureEngage, a majority (55%) are large (>1000 employees), 12% are small (<50 employees) and 28% are medium-sized.
Of all the customers that are using Genesys PureEngage, 38% are small (<$50M), 7% are medium-sized and 45% are large (>$1000M).