We have data on 64,419 companies that use Jivochat. The companies using Jivochat are most often found in Brazil and in the Retail industry. Jivochat is most often used by companies with 1-10 employees and 1M-10M dollars in revenue. Our data for Jivochat usage goes back as far as 3 years and 5 months.
|Company||Juiz de Fora Federal University|
|Juiz de Fora Federal University||ufjf.br||Brazil||200M-1000M||500-1000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Jivochat has a market share of about 4.1%. Other major and competing products in this category include:
Jivochat is an all-in-one business messenger that allows teams to communicate to customers globally though live chat, phone, email and social. The team agent receives all chats, emails and calls in a single application called Jivo app, which reduces the time consumption of fumbling between different windows and it also integrates with other existing services such as slack, pipedrive, wordpress, shopify etc.
Looking at Jivochat customers by industry, we find that Retail (9%) is the largest segment.
19% of Jivochat customers are in Brazil, 11% are in Russian Federation and 10% are in United States.
Of all the customers that are using Jivochat, a majority (61%) are small (<50 employees), 15% are large (>1000 employees) and 24% are medium-sized.
Of all the customers that are using Jivochat, a majority (62%) are small (<$50M), 9% are large (>$1000M) and 19% are medium-sized.