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Companies using KANA Enterprise

We have data on 60 companies that use KANA Enterprise. The companies using KANA Enterprise are most often found in United States and in the Computer Software industry. KANA Enterprise is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for KANA Enterprise usage goes back as far as 4 years and 2 months.

If you’re interested in the companies that use KANA Enterprise, you may want to check out Zendesk and tawk.to as well.

Who uses KANA Enterprise?

Some of the companies that use KANA Enterprise include:
Company Amica Mutual Insurance
Website amica.com
Country United States
Revenue 200M-1000M
Company Size 1000-5000
Company Lorven Technologies
Website lorventech.com
Country United States
Revenue 10M-50M
Company Size 50-200
Company Delta Air Lines, Inc.
Website delta.com
Country United States
Revenue >1000M
Company Size >10000

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KANA Enterprise Market Share and Competitors in Customer Service Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, KANA Enterprise has a market share of about 0.1%. Other major and competing products in this category include:

KANA Enterprise
Customer Service Management
KANA Enterprise market share in Customer Service Management is about 0.01%
60
Companies using KANA Enterprise
Customer Service Management
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    What is KANA Enterprise?

    KANA Enterprise addresses the complex customer service environment facing large commercial enterprises. It provides a platform for integrating disparate systems and supporting continuous business processes for both customers and agents across all channels.

    Top Industries that use KANA Enterprise

    Looking at KANA Enterprise customers by industry, we find that Computer Software (20%), Information Technology and Services (10%), Financial Services (7%) and Insurance (5%) are the largest segments.

    Companies using KANA Enterprise - Distribution by industry

    Top Countries that use KANA Enterprise

    69% of KANA Enterprise customers are in United States, 12% are in United Kingdom and 5% are in India.

    KANA Enterprise customers by country

    Distribution of companies that use KANA Enterprise based on company size (Employees)

    Of all the customers that are using KANA Enterprise, a majority (51%) are large (>1000 employees), 12% are small (<50 employees) and 26% are medium-sized.

    Companies using KANA Enterprise, by size (number of employees)

    Distribution of companies that use KANA Enterprise based on company size (Revenue)

    Of all the customers that are using KANA Enterprise, a majority (50%) are large (>$1000M), 30% are small (<$50M) and 0% are medium-sized.

    KANA Enterprise clients - distribution by company revenue

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