Companies using KANA Enterprise
We have data on 60 companies that use KANA Enterprise. The companies using KANA Enterprise are most often found in United States and in the Computer Software industry. KANA Enterprise is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for KANA Enterprise usage goes back as far as 4 years and 2 months.
Who uses KANA Enterprise?
| Company | Amica Mutual Insurance |
| Website | amica.com |
| Country | United States |
| Revenue | 200M-1000M |
| Company Size | 1000-5000 |
| Company | Lorven Technologies |
| Website | lorventech.com |
| Country | United States |
| Revenue | 10M-50M |
| Company Size | 50-200 |
| Company | Delta Air Lines, Inc. |
| Website | delta.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| Amica Mutual Insurance | amica.com | United States | 200M-1000M | 1000-5000 |
| Lorven Technologies | lorventech.com | United States | 10M-50M | 50-200 |
| Delta Air Lines, Inc. | delta.com | United States | >1000M | >10000 |
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KANA Enterprise Market Share and Competitors in Customer Service Management
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, KANA Enterprise has a market share of about 0.1%. Other major and competing products in this category include:
Customer Service Management
What is KANA Enterprise?
KANA Enterprise addresses the complex customer service environment facing large commercial enterprises. It provides a platform for integrating disparate systems and supporting continuous business processes for both customers and agents across all channels.
Top Industries that use KANA Enterprise
Looking at KANA Enterprise customers by industry, we find that Computer Software (20%), Information Technology and Services (10%), Financial Services (7%) and Insurance (5%) are the largest segments.
Top Countries that use KANA Enterprise
69% of KANA Enterprise customers are in United States, 12% are in United Kingdom and 5% are in India.
Distribution of companies that use KANA Enterprise based on company size (Employees)
Of all the customers that are using KANA Enterprise, a majority (51%) are large (>1000 employees), 12% are small (<50 employees) and 26% are medium-sized.
Distribution of companies that use KANA Enterprise based on company size (Revenue)
Of all the customers that are using KANA Enterprise, a majority (50%) are large (>$1000M), 30% are small (<$50M) and 0% are medium-sized.
