We have data on 60 companies that use KANA Enterprise. The companies using KANA Enterprise are most often found in United States and in the Computer Software industry. KANA Enterprise is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for KANA Enterprise usage goes back as far as 4 years and 2 months.
|Company||Amica Mutual Insurance|
|Company||Delta Air Lines, Inc.|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, KANA Enterprise has a market share of about 0.1%. Other major and competing products in this category include:
KANA Enterprise addresses the complex customer service environment facing large commercial enterprises. It provides a platform for integrating disparate systems and supporting continuous business processes for both customers and agents across all channels.
Looking at KANA Enterprise customers by industry, we find that Computer Software (20%), Information Technology and Services (10%), Financial Services (7%) and Insurance (5%) are the largest segments.
69% of KANA Enterprise customers are in United States, 12% are in United Kingdom and 5% are in India.
Of all the customers that are using KANA Enterprise, a majority (51%) are large (>1000 employees), 12% are small (<50 employees) and 26% are medium-sized.
Of all the customers that are using KANA Enterprise, a majority (50%) are large (>$1000M), 30% are small (<$50M) and 0% are medium-sized.