We have data on 47 companies that use KANA Enterprise. The companies using KANA Enterprise are most often found in United States and in the Computer Software industry. KANA Enterprise is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for KANA Enterprise usage goes back as far as 2 years and 11 months.
|Asurion, LLC||asurion.com||United States||>1000M||>10000|
|Lorven Technologies||lorventech.com||United States||10M-50M||50-200|
|Delta Air Lines, Inc.||delta.com||United States||>1000M||>10000|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Customer Service Management. In the Customer Service Management category, KANA Enterprise has a market share of about 0.1%. Other major and competing products in this category include:
KANA Enterprise addresses the complex customer service environment facing large commercial enterprises. It provides a platform for integrating disparate systems and supporting continuous business processes for both customers and agents across all channels.
Looking at KANA Enterprise customers by industry, we find that Computer Software (28%) and Information Technology and Services (9%) are the largest segments.
69% of KANA Enterprise customers are in United States and 7% are in India.