We have data on 16 companies that use Modria. The companies using Modria are most often found in United States and in the Higher Education industry. Modria is most often used by companies with >10000 employees and 1M-10M dollars in revenue. Our data for Modria usage goes back as far as 6 years and 2 months.
|Company||United States Postal Service|
|Company||DXC Technology Company|
|Harvard University||harvard.edu||United States||>1000M||>10000|
|United States Postal Service||usps.com||United States||>1000M||>10000|
|DXC Technology Company||dxc.com||United States||>1000M||>10000|
|Yeshiva University||yu.edu||United States||100M-200M||5000-10000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Modria has a market share of about 0.1%. Other major and competing products in this category include:
Modria is a scalable platform, built by resolution experts and leading technologists, that helps companies resolve customer complaints.
Looking at Modria customers by industry, we find that Higher Education (7%), Computer Software (7%), Research (7%), Government Administration (7%) and Alternative Dispute Resolution (7%) are the largest segments.
77% of Modria customers are in United States.
Of all the customers that are using Modria, 14% are small (<50 employees), 20% are medium-sized and 27% are large (>1000 employees).
Of all the customers that are using Modria, 33% are small (<$50M), 7% are medium-sized and 20% are large (>$1000M).