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Companies using HelpSpot

We have data on 230 companies that use HelpSpot. The companies using HelpSpot are most often found in United States and in the Information Technology and Services industry. HelpSpot is most often used by companies with 50-200 employees and 10M-50M dollars in revenue. Our data for HelpSpot usage goes back as far as 5 years.

If you’re interested in the companies that use HelpSpot, you may want to check out tawk.to and Zendesk as well.

Who uses HelpSpot?

Some of the companies that use HelpSpot include:
Company ConvergeOne Holdings Inc
Website convergeone.com
Country United States
Revenue >1000M
Company Size 1000-5000
Company California State University-Stanislaus
Website csustan.edu
Country United States
Revenue 100M-200M
Company Size 1000-5000

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HelpSpot Market Share and Competitors in Customer Service Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, HelpSpot has a market share of about 0.1%. Other major and competing products in this category include:

HelpSpot
Customer Service Management
HelpSpot market share in Customer Service Management is about 0.02%
230
Companies using HelpSpot
Customer Service Management
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    What is HelpSpot?

    HelpSpot is on-premise or hosted help desk software. By connecting your forms to HelpSpot, you can quickly add new tickets to your account every time a customer submits your form. With the ability to add additional information to submitted tickets, you can easily review issues, establish priority, and assign them to your team members.

    Top Industries that use HelpSpot

    Looking at HelpSpot customers by industry, we find that Information Technology and Services (14%), Computer Software (11%) and Higher Education (9%) are the largest segments.

    Companies using HelpSpot - Distribution by industry

    Top Countries that use HelpSpot

    79% of HelpSpot customers are in United States and 6% are in United Kingdom.

    HelpSpot customers by country

    Distribution of companies that use HelpSpot based on company size (Employees)

    Of all the customers that are using HelpSpot, 20% are small (<50 employees), 43% are medium-sized and 34% are large (>1000 employees).

    Companies using HelpSpot, by size (number of employees)

    Distribution of companies that use HelpSpot based on company size (Revenue)

    Of all the customers that are using HelpSpot, a majority (53%) are small (<$50M), 19% are large (>$1000M) and 18% are medium-sized.

    HelpSpot clients - distribution by company revenue

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