We have data on 185 companies that use HelpSpot. The companies using HelpSpot are most often found in United States and in the Computer Software industry. HelpSpot is most often used by companies with 50-200 employees and 10M-50M dollars in revenue. Our data for HelpSpot usage goes back as far as 4 years and 2 months.
|Company||California State University-Stanislaus|
|Company||Advertising Specialty Institute, Inc.|
|Kensington Travel||kensingtontours.com||United States||0M-1M||1-10|
|California State University-Stanislaus||csustan.edu||United States||100M-200M||500-1000|
|Advertising Specialty Institute, Inc.||asicentral.com||United States||100M-200M||500-1000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, HelpSpot has a market share of about 0.1%. Other major and competing products in this category include:
HelpSpot is on-premise or hosted help desk software. By connecting your forms to HelpSpot, you can quickly add new tickets to your account every time a customer submits your form. With the ability to add additional information to submitted tickets, you can easily review issues, establish priority, and assign them to your team members.
Looking at HelpSpot customers by industry, we find that Computer Software (20%), Higher Education (10%) and Information Technology and Services (6%) are the largest segments.
77% of HelpSpot customers are in United States.
Of all the customers that are using HelpSpot, 19% are small (<50 employees), 49% are medium-sized and 28% are large (>1000 employees).
Of all the customers that are using HelpSpot, a majority (53%) are small (<$50M), 18% are large (>$1000M) and 19% are medium-sized.