Companies using HelpSpot

We have data on 177 companies that use HelpSpot. The companies using HelpSpot are most often found in United States and in the Computer Software industry. HelpSpot is most often used by companies with 50-200 employees and 10M-50M dollars in revenue. Our data for HelpSpot usage goes back as far as 3 years and 2 months.

If you’re interested in the companies that use HelpSpot, you may want to check out Zendesk and LiveChat as well.

Who uses HelpSpot?

Some of the companies that use HelpSpot include:
Company Website Country Revenue Company Size
PACKET FUSION, INC packetfusion.com United States 10M-50M 50-200
The London Clinic thelondonclinic.co.uk United Kingdom 200M-1000M 1000-5000
St Charles Community College stchas.edu United States 50M-100M 500-1000
Warner Music Group wmg.com United States 200M-1000M 1000-5000
Dolby Laboratories Inc dolby.com United States >1000M 1000-5000

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HelpSpot Market Share and Competitors in Customer Service Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 12,500 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, HelpSpot has a market share of about 0.1%. Other major and competing products in this category include:

HelpSpot
Customer Service Management
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177
Companies using HelpSpot
HelpSpot market share in Customer Service Management is about 0.05%
Customer Service Management

What is HelpSpot?

HelpSpot is on-premise or hosted help desk software. By connecting your forms to HelpSpot, you can quickly add new tickets to your account every time a customer submits your form. With the ability to add additional information to submitted tickets, you can easily review issues, establish priority, and assign them to your team members.

Top Industries that use HelpSpot

Top Industries that use HelpSpot

Looking at HelpSpot customers by industry, we find that Computer Software (23%), Higher Education (10%) and Hospital & Health Care (6%) are the largest segments.

Companies using HelpSpot - Distribution by industry

Top Countries that use HelpSpot

Top Countries that use HelpSpot

70% of HelpSpot customers are in United States, 6% are in United Kingdom and 6% are in Canada.

HelpSpot customers by country

Distribution of companies that use HelpSpot based on company size (Employees)

Distribution of companies that use HelpSpot based on company size (Employees)
Of all the customers that are using HelpSpot,19% are small (<50 employees), 48% are medium-sized and 29% are large (>1000 employees).
Companies using HelpSpot, by size (number of employees)

Distribution of companies that use HelpSpot based on company size (Revenue)

Distribution of companies that use HelpSpot based on company size (Revenue)
Of all the customers that are using HelpSpot, 43% are small (<$50M), 19% are medium-sized and 26% are large (>$1000M).
HelpSpot clients - distribution by company revenue

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