Companies using HelpSpot

We have data on 185 companies that use HelpSpot. The companies using HelpSpot are most often found in United States and in the Computer Software industry. HelpSpot is most often used by companies with 50-200 employees and 10M-50M dollars in revenue. Our data for HelpSpot usage goes back as far as 3 years and 11 months.

If you’re interested in the companies that use HelpSpot, you may want to check out Zendesk and tawk.to as well.

Who uses HelpSpot?

Some of the companies that use HelpSpot include:
Company Website Country Revenue Company Size
PACKET FUSION, INC packetfusion.com United States 10M-50M 50-200
Formstack, LLC formstack.com United States 10M-50M 50-200
Kensington Travel kensingtontours.com United States 0M-1M 1-10
Intrepid Learning, Inc. intrepidlearning.com United States 10M-50M 200-500
MeUndies meundies.com United States 10M-50M 50-200

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HelpSpot Market Share and Competitors in Customer Service Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 12,500 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, HelpSpot has a market share of about 0.1%. Other major and competing products in this category include:

HelpSpot
Customer Service Management
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185
Companies using HelpSpot
HelpSpot market share in Customer Service Management is about 0.03%
Customer Service Management

What is HelpSpot?

HelpSpot is on-premise or hosted help desk software. By connecting your forms to HelpSpot, you can quickly add new tickets to your account every time a customer submits your form. With the ability to add additional information to submitted tickets, you can easily review issues, establish priority, and assign them to your team members.

Top Industries that use HelpSpot

Top Industries that use HelpSpot

Looking at HelpSpot customers by industry, we find that Computer Software (20%), Higher Education (10%) and Information Technology and Services (5%) are the largest segments.

Companies using HelpSpot - Distribution by industry

Top Countries that use HelpSpot

Top Countries that use HelpSpot

77% of HelpSpot customers are in United States.

HelpSpot customers by country

Distribution of companies that use HelpSpot based on company size (Employees)

Distribution of companies that use HelpSpot based on company size (Employees)
Of all the customers that are using HelpSpot,16% are small (<50 employees), 49% are medium-sized and 30% are large (>1000 employees).
Companies using HelpSpot, by size (number of employees)

Distribution of companies that use HelpSpot based on company size (Revenue)

Distribution of companies that use HelpSpot based on company size (Revenue)
Of all the customers that are using HelpSpot, a majority (52%) are small (<$50M), 17% are large (>$1000M) and 19% are medium-sized.
HelpSpot clients - distribution by company revenue

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