We have data on 2,140 companies that use Medallia. The companies using Medallia are most often found in United States and in the Hospitality industry. Medallia is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Medallia usage goes back as far as 6 years and 10 months.
|Company||BLUE CROSS BLUE SHIELD ASSOCIATION|
|Company||Lenovo Group Ltd|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Experience Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Experience Management category, Medallia has a market share of about 4.2%. Other major and competing products in this category include:
Medallia provides Software-as-a-Service (SaaS) Customer Experience Management (CEM) and Enterprise Feedback Management (EFM) software and services to hospitality, retail, financial services, high-tech, and business-to-business (B2B) companies in the United States and internationally.
Looking at Medallia customers by industry, we find that Hospitality (26%), Information Technology and Services (7%) and Computer Software (7%) are the largest segments.
66% of Medallia customers are in United States and 6% are in United Kingdom.
Of all the customers that are using Medallia, 20% are small (<50 employees), 37% are medium-sized and 42% are large (>1000 employees).
Of all the customers that are using Medallia, 48% are small (<$50M), 8% are medium-sized and 36% are large (>$1000M).