Customer Experience Management products

51,371 Companies

What is Customer Experience Management?


In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. A good customer experience means that the individual's experience during all points of contact matches the individual's expectations.

Market Share of Customer Experience Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Experience Management products and technologies. We track 39 products in the Customer Experience Management category, and have found 51,371 companies using these products.

Customer Experience Management
Customer Experience Management
51,371
Companies using Customer Experience Management
Customer Experience Management
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    Product Install base
    # of companies we found using this product
    Market Share
    IBM Tealeaf 12,911 25%
    iPerceptions 8,007 15%
    AutoAlert 3,526 6%
    Qualaroo 3,091 6%
    eKomi 2,570 < 5%
    Medallia 2,140 < 5%
    ForeSee 1,793 < 5%
    RateABiz 1,620 < 5%
    Gorgias 1,478 < 5%
    Trustami 1,453 < 5%
    Feedback Company 1,241 < 5%
    Gainsight 1,124 < 5%
    Oracle CX 972 < 5%
    ConvertBox 952 < 5%
    Kudobuzz 833 < 5%
    NGP VAN 716 < 5%
    Customer Lobby 714 < 5%
    Repuso 529 < 5%
    Satmetrix 523 < 5%
    ShopVote 516 < 5%
    Sitejabber 439 < 5%
    Reevoo 383 < 5%
    QuestionPro 369 < 5%
    MindTouch 353 < 5%
    Get Satisfaction 293 < 5%
    MouseStats 285 < 5%
    Delighted 271 < 5%
    Target2Sell 269 < 5%
    Feedbackify 263 < 5%
    Mobials 255 < 5%
    GuildQuality 251 < 5%
    eptica 225 < 5%
    Netigate 215 < 5%
    Guest Suite 205 < 5%
    Moxie Software 184 < 5%
    Karte 148 < 5%
    Salesforce Experience Cloud 121 < 5%
    NICE inContact CXone 73 < 5%
    ASAPP 60 < 5%

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