Customer Experience Management products

89,481 Companies

What is Customer Experience Management?


In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. A good customer experience means that the individual's experience during all points of contact matches the individual's expectations.

Market Share of Customer Experience Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Experience Management products and technologies. We track 54 products in the Customer Experience Management category, and have found 89,481 companies using these products.

Customer Experience Management
Customer Experience Management
89,481
Companies using Customer Experience Management
Customer Experience Management
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    Product Install base
    # of companies we found using this product
    Market Share
    Gorgias 11,787 13%
    IBM Tealeaf 11,318 12%
    iPerceptions 8,232 9%
    Gainsight 6,265 7%
    AutoAlert 6,140 6%
    ConvertBox 5,855 6%
    Kudobuzz 4,334 < 5%
    NGP VAN 3,443 < 5%
    Feedback Company 2,982 < 5%
    Medallia 2,940 < 5%
    Qualaroo 2,859 < 5%
    eKomi 2,679 < 5%
    Trustami 2,021 < 5%
    Salesforce Experience Cloud 1,863 < 5%
    RateABiz 1,464 < 5%
    Oracle CX 1,355 < 5%
    Repuso 1,175 < 5%
    Customer Lobby 1,152 < 5%
    Delighted 1,064 < 5%
    Adobe Experience Platform 719 < 5%
    Tint 711 < 5%
    ForeSee 676 < 5%
    ShopVote 665 < 5%
    Sitejabber 600 < 5%
    MouseStats 574 < 5%
    QuestionPro 555 < 5%
    Netigate 539 < 5%
    Karte 477 < 5%
    GuildQuality 461 < 5%
    Reevoo 452 < 5%
    Feedbackify 450 < 5%
    Guest Suite 434 < 5%
    Satmetrix 425 < 5%
    Mobials 417 < 5%
    NICE inContact CXone 372 < 5%
    Quadient Inspire Platform 351 < 5%
    Target2Sell 295 < 5%
    Get Satisfaction 268 < 5%
    MindTouch 239 < 5%
    eptica 168 < 5%
    AppFollow 117 < 5%
    ASAPP 98 < 5%
    Feedb 80 < 5%
    WebCentrix 70 < 5%
    Moxie Software 68 < 5%
    Adobe Journey Optimizer 63 < 5%
    AppLearn 57 < 5%
    UXPressia 40 < 5%
    Infor Customer Experience Suite 29 < 5%
    Adobe Customer Journey Analytics 27 < 5%
    Dataroid 17 < 5%
    Qualtrics CustomerXM 15 < 5%
    involve.ai 12 < 5%
    Reputology 12 < 5%

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