Customer Experience Management products

91,149 Companies

What is Customer Experience Management?


In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. A good customer experience means that the individual's experience during all points of contact matches the individual's expectations.

Market Share of Customer Experience Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Experience Management products and technologies. We track 46 products in the Customer Experience Management category, and have found 91,149 companies using these products.

Customer Experience Management
Customer Experience Management
91,149
Companies using Customer Experience Management
Customer Experience Management
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    Product Install base
    # of companies we found using this product
    Market Share
    IBM Tealeaf 12,439 13%
    Gorgias 11,041 12%
    iPerceptions 9,055 9%
    AutoAlert 6,055 6%
    Gainsight 5,873 6%
    ConvertBox 5,592 6%
    Kudobuzz 4,738 < 5%
    Qualaroo 3,634 < 5%
    NGP VAN 3,226 < 5%
    Medallia 3,167 < 5%
    Feedback Company 2,965 < 5%
    eKomi 2,705 < 5%
    Trustami 1,967 < 5%
    ForeSee 1,865 < 5%
    Salesforce Experience Cloud 1,584 < 5%
    RateABiz 1,482 < 5%
    Delighted 1,217 < 5%
    Customer Lobby 1,196 < 5%
    Repuso 1,174 < 5%
    Oracle CX 928 < 5%
    Tint 727 < 5%
    ShopVote 669 < 5%
    MouseStats 590 < 5%
    Sitejabber 586 < 5%
    Satmetrix 564 < 5%
    QuestionPro 559 < 5%
    Netigate 537 < 5%
    Karte 471 < 5%
    GuildQuality 469 < 5%
    Feedbackify 459 < 5%
    Reevoo 452 < 5%
    Guest Suite 433 < 5%
    Mobials 419 < 5%
    MindTouch 395 < 5%
    Quadient Inspire Platform 318 < 5%
    Target2Sell 295 < 5%
    Get Satisfaction 288 < 5%
    NICE inContact CXone 264 < 5%
    eptica 244 < 5%
    Moxie Software 196 < 5%
    ASAPP 91 < 5%
    Feedb 78 < 5%
    AppLearn 51 < 5%
    WebCentrix 51 < 5%
    Infor Customer Experience Suite 28 < 5%
    involve.ai 12 < 5%

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