Customer Experience Management products

75,592 Companies

What is Customer Experience Management?


In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. A good customer experience means that the individual's experience during all points of contact matches the individual's expectations.

Market Share of Customer Experience Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Experience Management products and technologies. We track 40 products in the Customer Experience Management category, and have found 75,592 companies using these products.

Customer Experience Management
Customer Experience Management
75,592
Companies using Customer Experience Management
Customer Experience Management
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    Product Install base
    # of companies we found using this product
    Market Share
    IBM Tealeaf 13,086 17%
    iPerceptions 8,655 11%
    Gorgias 6,688 8%
    AutoAlert 5,798 7%
    ConvertBox 3,995 < 5%
    Qualaroo 3,581 < 5%
    Kudobuzz 3,277 < 5%
    Medallia 3,178 < 5%
    Gainsight 2,699 < 5%
    eKomi 2,595 < 5%
    Feedback Company 2,545 < 5%
    NGP VAN 2,262 < 5%
    ForeSee 1,918 < 5%
    RateABiz 1,620 < 5%
    Trustami 1,510 < 5%
    Customer Lobby 1,249 < 5%
    Oracle CX 986 < 5%
    Repuso 947 < 5%
    Salesforce Experience Cloud 874 < 5%
    Delighted 843 < 5%
    Satmetrix 584 < 5%
    MouseStats 579 < 5%
    ShopVote 527 < 5%
    Sitejabber 507 < 5%
    GuildQuality 483 < 5%
    Feedbackify 450 < 5%
    Netigate 436 < 5%
    Mobials 425 < 5%
    QuestionPro 419 < 5%
    Karte 411 < 5%
    MindTouch 408 < 5%
    Guest Suite 394 < 5%
    Reevoo 394 < 5%
    Get Satisfaction 285 < 5%
    Target2Sell 285 < 5%
    eptica 255 < 5%
    Moxie Software 196 < 5%
    NICE inContact CXone 107 < 5%
    ASAPP 94 < 5%
    WebCentrix 47 < 5%

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