Customer Experience Management products

35,626 Companies

What is Customer Experience Management?


In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. A good customer experience means that the individual's experience during all points of contact matches the individual's expectations.

Market Share of Customer Experience Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Experience Management products and technologies. We track 36 products in the Customer Experience Management category, and have found 35,626 companies using these products.

Customer Experience Management
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35,626
Companies using Customer Experience Management
Customer Experience Management

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Get targeted set of companies that use Customer Experience Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
IBM Tealeaf 8,040 22%
iPerceptions 5,069 14%
AutoAlert 3,631 10%
Medallia 1,597 < 5%
ForeSee 1,547 < 5%
Gorgias 1,451 < 5%
eKomi 1,437 < 5%
Qualaroo 1,350 < 5%
RateABiz 1,096 < 5%
Gainsight 1,064 < 5%
ConvertBox 850 < 5%
Kudobuzz 792 < 5%
NGP VAN 732 < 5%
Customer Lobby 719 < 5%
Feedback Company 705 < 5%
Oracle CX 600 < 5%
Repuso 522 < 5%
Trustami 515 < 5%
Satmetrix 453 < 5%
MindTouch 305 < 5%
MouseStats 286 < 5%
Mobials 261 < 5%
Feedbackify 240 < 5%
Guest Suite 232 < 5%
GuildQuality 228 < 5%
ShopVote 221 < 5%
Moxie Software 203 < 5%
Get Satisfaction 198 < 5%
Reevoo 195 < 5%
Netigate 191 < 5%
eptica 190 < 5%
Karte 180 < 5%
Target2Sell 180 < 5%
QuestionPro 177 < 5%
Delighted 140 < 5%
ASAPP 29 < 5%