Customer Experience Management products

91,536 Companies

What is Customer Experience Management?


In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. A good customer experience means that the individual's experience during all points of contact matches the individual's expectations.

Market Share of Customer Experience Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Experience Management products and technologies. We track 53 products in the Customer Experience Management category, and have found 91,536 companies using these products.

Customer Experience Management
Customer Experience Management
91,536
Companies using Customer Experience Management
Customer Experience Management
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    Product Install base
    # of companies we found using this product
    Market Share
    Gorgias 11,936 13%
    IBM Tealeaf 11,656 12%
    iPerceptions 8,414 9%
    Gainsight 6,396 6%
    AutoAlert 6,204 6%
    ConvertBox 5,929 6%
    Kudobuzz 4,543 < 5%
    NGP VAN 3,480 < 5%
    Feedback Company 3,062 < 5%
    Medallia 3,061 < 5%
    Qualaroo 2,904 < 5%
    eKomi 2,735 < 5%
    Trustami 2,069 < 5%
    Salesforce Experience Cloud 1,847 < 5%
    RateABiz 1,532 < 5%
    Oracle CX 1,432 < 5%
    Delighted 1,232 < 5%
    Repuso 1,202 < 5%
    Customer Lobby 1,194 < 5%
    Tint 715 < 5%
    ForeSee 700 < 5%
    Adobe Experience Platform 695 < 5%
    ShopVote 681 < 5%
    Sitejabber 609 < 5%
    MouseStats 594 < 5%
    QuestionPro 571 < 5%
    Netigate 552 < 5%
    Karte 487 < 5%
    Satmetrix 483 < 5%
    GuildQuality 472 < 5%
    Feedbackify 458 < 5%
    Reevoo 457 < 5%
    Guest Suite 446 < 5%
    Mobials 418 < 5%
    Quadient Inspire Platform 341 < 5%
    NICE inContact CXone 340 < 5%
    Target2Sell 300 < 5%
    MindTouch 286 < 5%
    Get Satisfaction 276 < 5%
    eptica 190 < 5%
    ASAPP 93 < 5%
    AppFollow 91 < 5%
    Moxie Software 82 < 5%
    Feedb 81 < 5%
    WebCentrix 59 < 5%
    AppLearn 56 < 5%
    Adobe Journey Optimizer 47 < 5%
    UXPressia 40 < 5%
    Infor Customer Experience Suite 29 < 5%
    Adobe Customer Journey Analytics 19 < 5%
    Reputology 14 < 5%
    involve.ai 13 < 5%
    Dataroid 13 < 5%

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