Customer Experience Management products

16,470 Companies

What is Customer Experience Management?

In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. A good customer experience means that the individual's experience during all points of contact matches the individual's expectations.

Market Share of Customer Experience Management products

At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Experience Management products and technologies. We track 10 products in the Customer Experience Management category, and have found 16,470 companies using these products.

Customer Experience Management
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Companies using Customer Experience Management
Customer Experience Management

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Get targeted set of companies that use Customer Experience Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
IBM Tealeaf 6,148 37%
iPerceptions 4,896 29%
ForeSee 1,520 9%
Qualaroo 1,518 9%
Medallia 899 < 5%
Gainsight 622 < 5%
Satmetrix 346 < 5%
MindTouch 232 < 5%
eptica 145 < 5%
Moxie Software 144 < 5%