Customer Experience Management products and their install base

In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. A good customer experience means that the individual's experience during all points of contact matches the individual's expectations.

At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Experience Management products and technologies. We track 36 products in the Customer Experience Management category, and have found 35,626 companies using these products.

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Get targeted set of companies that use Customer Experience Management products

Product	Install base (# of companies we found using this product)	Market Share (%)
IBM Tealeaf	8,040	22%
iPerceptions	5,069	14%
AutoAlert	3,631	10%
Medallia	1,597	< 5%
ForeSee	1,547	< 5%
Gorgias	1,451	< 5%
eKomi	1,437	< 5%
Qualaroo	1,350	< 5%
RateABiz	1,096	< 5%
Gainsight	1,064	< 5%
ConvertBox	850	< 5%
Kudobuzz	792	< 5%
NGP VAN	732	< 5%
Customer Lobby	719	< 5%
Feedback Company	705	< 5%
Oracle CX	600	< 5%
Repuso	522	< 5%
Trustami	515	< 5%
Satmetrix	453	< 5%
MindTouch	305	< 5%
MouseStats	286	< 5%
Mobials	261	< 5%
Feedbackify	240	< 5%
Guest Suite	232	< 5%
GuildQuality	228	< 5%
ShopVote	221	< 5%
Moxie Software	203	< 5%
Get Satisfaction	198	< 5%
Reevoo	195	< 5%
Netigate	191	< 5%
eptica	190	< 5%
Karte	180	< 5%
Target2Sell	180	< 5%
QuestionPro	177	< 5%
Delighted	140	< 5%
ASAPP	29	< 5%