Customer Experience Management products

34,639 Companies

What is Customer Experience Management?


In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. A good customer experience means that the individual's experience during all points of contact matches the individual's expectations.

Market Share of Customer Experience Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Experience Management products and technologies. We track 37 products in the Customer Experience Management category, and have found 34,639 companies using these products.

Customer Experience Management
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34,639
Companies using Customer Experience Management
Customer Experience Management

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Get targeted set of companies that use Customer Experience Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
IBM Tealeaf 7,851 22%
iPerceptions 4,703 13%
AutoAlert 3,462 9%
Medallia 1,683 < 5%
Gorgias 1,468 < 5%
eKomi 1,391 < 5%
ForeSee 1,331 < 5%
Qualaroo 1,303 < 5%
Gainsight 1,066 < 5%
RateABiz 1,048 < 5%
ConvertBox 836 < 5%
Kudobuzz 769 < 5%
Feedback Company 709 < 5%
Customer Lobby 683 < 5%
NGP VAN 678 < 5%
Oracle CX 565 < 5%
Repuso 529 < 5%
Trustami 500 < 5%
Satmetrix 426 < 5%
MouseStats 288 < 5%
MindTouch 283 < 5%
Delighted 267 < 5%
Mobials 259 < 5%
Feedbackify 248 < 5%
Guest Suite 227 < 5%
GuildQuality 220 < 5%
ShopVote 215 < 5%
Netigate 197 < 5%
Get Satisfaction 194 < 5%
Moxie Software 193 < 5%
Karte 192 < 5%
Reevoo 189 < 5%
eptica 179 < 5%
QuestionPro 179 < 5%
Target2Sell 178 < 5%
Salesforce Experience Cloud 101 < 5%
ASAPP 29 < 5%