Customer Experience Management products

40,215 Companies

What is Customer Experience Management?


In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. A good customer experience means that the individual's experience during all points of contact matches the individual's expectations.

Market Share of Customer Experience Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Experience Management products and technologies. We track 39 products in the Customer Experience Management category, and have found 40,215 companies using these products.

Customer Experience Management
Customer Experience Management
40,215
Companies using Customer Experience Management
Customer Experience Management
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    Product Install base
    # of companies we found using this product
    Market Share
    IBM Tealeaf 7,834 19%
    iPerceptions 4,747 11%
    AutoAlert 3,510 8%
    Qualaroo 3,108 7%
    eKomi 2,568 6%
    Medallia 1,712 < 5%
    RateABiz 1,618 < 5%
    Gorgias 1,478 < 5%
    ForeSee 1,295 < 5%
    Feedback Company 1,240 < 5%
    Gainsight 1,095 < 5%
    Oracle CX 981 < 5%
    ConvertBox 946 < 5%
    Kudobuzz 830 < 5%
    Customer Lobby 711 < 5%
    NGP VAN 709 < 5%
    Trustami 529 < 5%
    Repuso 529 < 5%
    ShopVote 517 < 5%
    Satmetrix 451 < 5%
    QuestionPro 370 < 5%
    Get Satisfaction 296 < 5%
    MindTouch 291 < 5%
    MouseStats 286 < 5%
    Delighted 270 < 5%
    Feedbackify 263 < 5%
    Mobials 256 < 5%
    GuildQuality 252 < 5%
    Netigate 213 < 5%
    Reevoo 205 < 5%
    Guest Suite 204 < 5%
    Moxie Software 193 < 5%
    eptica 180 < 5%
    Target2Sell 178 < 5%
    Karte 147 < 5%
    Salesforce Experience Cloud 124 < 5%
    ASAPP 31 < 5%
    NICE inContact CXone 31 < 5%
    Sitejabber 17 < 5%

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