Customer Experience Management products

34,903 Companies

What is Customer Experience Management?


In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. A good customer experience means that the individual's experience during all points of contact matches the individual's expectations.

Market Share of Customer Experience Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Experience Management products and technologies. We track 36 products in the Customer Experience Management category, and have found 34,903 companies using these products.

Customer Experience Management
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34,903
Companies using Customer Experience Management
Customer Experience Management

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Get targeted set of companies that use Customer Experience Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
IBM Tealeaf 8,010 22%
iPerceptions 5,011 14%
AutoAlert 3,543 10%
ForeSee 1,550 < 5%
Medallia 1,431 < 5%
eKomi 1,415 < 5%
Gorgias 1,411 < 5%
Qualaroo 1,339 < 5%
RateABiz 1,082 < 5%
Gainsight 981 < 5%
ConvertBox 810 < 5%
Kudobuzz 773 < 5%
NGP VAN 718 < 5%
Customer Lobby 716 < 5%
Feedback Company 695 < 5%
Oracle CX 594 < 5%
Repuso 513 < 5%
Trustami 490 < 5%
Satmetrix 433 < 5%
MindTouch 300 < 5%
MouseStats 285 < 5%
Mobials 257 < 5%
Feedbackify 234 < 5%
Guest Suite 229 < 5%
GuildQuality 224 < 5%
ShopVote 206 < 5%
Moxie Software 199 < 5%
Get Satisfaction 196 < 5%
Reevoo 190 < 5%
eptica 187 < 5%
Netigate 187 < 5%
Karte 178 < 5%
Target2Sell 178 < 5%
QuestionPro 177 < 5%
Delighted 137 < 5%
ASAPP 24 < 5%