Customer Experience Management products

34,659 Companies

What is Customer Experience Management?


In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. A good customer experience means that the individual's experience during all points of contact matches the individual's expectations.

Market Share of Customer Experience Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Experience Management products and technologies. We track 37 products in the Customer Experience Management category, and have found 34,659 companies using these products.

Customer Experience Management
Customer Experience Management
34,659
Companies using Customer Experience Management
Customer Experience Management
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    Product Install base
    # of companies we found using this product
    Market Share
    IBM Tealeaf 7,850 22%
    iPerceptions 4,706 13%
    AutoAlert 3,462 9%
    Medallia 1,719 < 5%
    Gorgias 1,468 < 5%
    eKomi 1,388 < 5%
    ForeSee 1,328 < 5%
    Qualaroo 1,300 < 5%
    Gainsight 1,059 < 5%
    RateABiz 1,045 < 5%
    ConvertBox 830 < 5%
    Kudobuzz 768 < 5%
    Feedback Company 707 < 5%
    Customer Lobby 683 < 5%
    NGP VAN 675 < 5%
    Oracle CX 564 < 5%
    Repuso 529 < 5%
    Trustami 496 < 5%
    Satmetrix 433 < 5%
    MindTouch 288 < 5%
    MouseStats 287 < 5%
    Delighted 274 < 5%
    Mobials 259 < 5%
    Feedbackify 247 < 5%
    Guest Suite 227 < 5%
    GuildQuality 219 < 5%
    ShopVote 214 < 5%
    Netigate 200 < 5%
    Get Satisfaction 194 < 5%
    Moxie Software 193 < 5%
    Karte 192 < 5%
    Reevoo 189 < 5%
    eptica 180 < 5%
    QuestionPro 178 < 5%
    Target2Sell 178 < 5%
    Salesforce Experience Cloud 101 < 5%
    ASAPP 29 < 5%

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