Customer Experience Management products

90,362 Companies

What is Customer Experience Management?


In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. A good customer experience means that the individual's experience during all points of contact matches the individual's expectations.

Market Share of Customer Experience Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Experience Management products and technologies. We track 53 products in the Customer Experience Management category, and have found 90,362 companies using these products.

Customer Experience Management
Customer Experience Management
90,362
Companies using Customer Experience Management
Customer Experience Management
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    Product Install base
    # of companies we found using this product
    Market Share
    Gorgias 11,860 13%
    IBM Tealeaf 11,466 12%
    iPerceptions 8,334 9%
    Gainsight 6,362 7%
    AutoAlert 6,159 6%
    ConvertBox 5,894 6%
    Kudobuzz 4,465 < 5%
    NGP VAN 3,432 < 5%
    Feedback Company 3,010 < 5%
    Medallia 2,994 < 5%
    Qualaroo 2,882 < 5%
    eKomi 2,700 < 5%
    Trustami 2,027 < 5%
    Salesforce Experience Cloud 1,829 < 5%
    RateABiz 1,498 < 5%
    Oracle CX 1,348 < 5%
    Repuso 1,198 < 5%
    Customer Lobby 1,177 < 5%
    Delighted 1,172 < 5%
    Tint 708 < 5%
    Adobe Experience Platform 691 < 5%
    ForeSee 684 < 5%
    ShopVote 671 < 5%
    Sitejabber 600 < 5%
    MouseStats 579 < 5%
    QuestionPro 562 < 5%
    Netigate 536 < 5%
    Karte 479 < 5%
    Satmetrix 478 < 5%
    GuildQuality 471 < 5%
    Feedbackify 454 < 5%
    Reevoo 452 < 5%
    Guest Suite 440 < 5%
    Mobials 419 < 5%
    NICE inContact CXone 336 < 5%
    Quadient Inspire Platform 334 < 5%
    Target2Sell 295 < 5%
    MindTouch 288 < 5%
    Get Satisfaction 268 < 5%
    eptica 183 < 5%
    ASAPP 93 < 5%
    AppFollow 90 < 5%
    Moxie Software 82 < 5%
    Feedb 80 < 5%
    WebCentrix 58 < 5%
    AppLearn 54 < 5%
    Adobe Journey Optimizer 45 < 5%
    UXPressia 38 < 5%
    Infor Customer Experience Suite 28 < 5%
    Adobe Customer Journey Analytics 20 < 5%
    involve.ai 13 < 5%
    Dataroid 13 < 5%
    Reputology 13 < 5%

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