Customer Experience Management products

20,917 Companies

What is Customer Experience Management?


In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. A good customer experience means that the individual's experience during all points of contact matches the individual's expectations.

Market Share of Customer Experience Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Experience Management products and technologies. We track 10 products in the Customer Experience Management category, and have found 20,917 companies using these products.

Customer Experience Management
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20,917
Companies using Customer Experience Management
Customer Experience Management

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Get targeted set of companies that use Customer Experience Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
IBM Tealeaf 6,798 32%
iPerceptions 5,831 27%
Qualaroo 3,058 14%
ForeSee 1,910 9%
Medallia 1,292 6%
Gainsight 922 < 5%
Satmetrix 423 < 5%
MindTouch 299 < 5%
Moxie Software 200 < 5%
eptica 184 < 5%