We have data on 52 companies that use WebCentrix. The companies using WebCentrix are most often found in Argentina and in the Retail industry. WebCentrix is most often used by companies with 50-200 employees and 1M-10M dollars in revenue. Our data for WebCentrix usage goes back as far as 3 years and 4 months.
|Company||Sensei (Schejter y Schjeter SA)|
|Whirlpool Corporation||whirlpoolcorp.com||United States||>1000M||>10000|
|Sensei (Schejter y Schjeter SA)||sensei.com.ar||Argentina||50M-100M||200-500|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Experience Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Experience Management category, WebCentrix has a market share of about 0.1%. Other major and competing products in this category include:
WebCentrix is an Omnichannel Customer service platform that is used to integrate with e-commerce platforms, Mercado Libre and interact with customers on any preferred communication channel such as Telephone or SMS, WhatsApp, Twitter, Facebook, Instagram, YouTube, Linkedin centralized in a single platform. It has features such as workflows, analytics module to generate graphs and reports from the information traffic, knowledge bases to store predesigned questions and answers, automate recurring tasks by using artificial intelligence allowing agents to respond to more complex cases in less time.
Looking at WebCentrix customers by industry, we find that Retail (14%) is the largest segment.
70% of WebCentrix customers are in Argentina and 6% are in United States.
Of all the customers that are using WebCentrix, a majority (50%) are medium-sized, 6% are large ( >1000 employees) and 28 are small (<50 employees).
Of all the customers that are using WebCentrix, 47% are small (<$50M), 16% are medium-sized and 20% are large (>$1000M).