We have data on 11,041 companies that use Gorgias. The companies using Gorgias are most often found in United States and in the Retail industry. Gorgias is most often used by companies with 1-10 employees and 1M-10M dollars in revenue. Our data for Gorgias usage goes back as far as 2 years and 11 months.
|Company||Baker's Gas & Welding Supplies, Inc.|
|Miami HEAT||heat.com||United States||50M-100M||1000-5000|
|Baker's Gas & Welding Supplies, Inc.||bakersgas.com||United States||10M-50M||50-200|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Experience Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Experience Management category, Gorgias has a market share of about 12.1%. Other major and competing products in this category include:
Gorgias is the ecommerce helpdesk that turns your customer service into a profit center. It helps independent Ecommerce brands turn their support center into a profit center. By centralizing customer interactions and automating responses to repetitive questions, your support agents will become sales associates who spend more time on meaningful, profitable interactions with customers.
Looking at Gorgias customers by industry, we find that Retail (16%), Apparel & Fashion (11%), Manufacturing (10%), Food & Beverages (6%) and Health, Wellness and Fitness (5%) are the largest segments.
42% of Gorgias customers are in United States, 8% are in Australia, 7% are in United Kingdom and 5% are in Canada.
Of all the customers that are using Gorgias, a majority (70%) are small (<50 employees), 9% are large (>1000 employees) and 20% are medium-sized.
Of all the customers that are using Gorgias, a majority (73%) are small (<$50M), 6% are large (>$1000M) and 13% are medium-sized.