We have data on 1,124 companies that use Gainsight. The companies using Gainsight are most often found in United States and in the Computer Software industry. Gainsight is most often used by companies with 50-200 employees and 10M-50M dollars in revenue. Our data for Gainsight usage goes back as far as 5 years and 4 months.
|Company||CONFIDENTIAL RECORDS, INC.|
|Company||Meta Platforms, Inc|
|Company||Red Hat Inc|
|MongoDB Inc||mongodb.com||United States||200M-1000M||1000-5000|
|CONFIDENTIAL RECORDS, INC.||confidentialrecordsinc.com||United States||0M-1M||>10000|
|Meta Platforms, Inc||facebook.com||United States||>1000M||>10000|
|VMware Inc||vmware.com||United States||>1000M||>10000|
|Red Hat Inc||redhat.com||United States||>1000M||>10000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Experience Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Experience Management category, Gainsight has a market share of about 2.2%. Other major and competing products in this category include:
Gaininsight proactively manages retention, reduces unexpected churn and identifies upsell opportunities by leveraging "big data" analytics across sales data, usage logs, support ticket, surveys and other sources of customer intelligence.
Looking at Gainsight customers by industry, we find that Computer Software (38%), Information Technology and Services (19%) and Internet (8%) are the largest segments.
81% of Gainsight customers are in United States.
Of all the customers that are using Gainsight, a majority (54%) are medium-sized, 31% are large ( >1000 employees) and 15 are small (<50 employees).
Of all the customers that are using Gainsight, a majority (50%) are small (<$50M), 22% are large (>$1000M) and 21% are medium-sized.