We have data on 259 companies that use NICE inContact CXone. The companies using NICE inContact CXone are most often found in United States and in the Information Technology and Services industry. NICE inContact CXone is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for NICE inContact CXone usage goes back as far as 2 years and 11 months.
|Company||Cognizant Technology Solutions Corp|
|Company||H&R Block, Inc.|
|Company||Wells Fargo & Company|
|Company||Verizon Business Global|
|Cognizant Technology Solutions Corp||cognizant.com||United States||>1000M||>10000|
|H&R Block, Inc.||hrblock.com||United States||>1000M||>10000|
|Wells Fargo & Company||wellsfargo.com||United States||>1000M||>10000|
|Verizon Business Global||vzw.com||United States||10M-50M||50-200|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Experience Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Experience Management category, NICE inContact CXone has a market share of about 0.3%. Other major and competing products in this category include:
NICE inContact CXone is a cloud customer experience platform unifying Omnichannel Routing, Customer Analytics, Workforce Engagement, Automation and Artificial Intelligence-all built on an Open Cloud Foundation.
Looking at NICE inContact CXone customers by industry, we find that Information Technology and Services (25%), Computer Software (10%), Telecommunications (6%) and Financial Services (5%) are the largest segments.
75% of NICE inContact CXone customers are in United States.
Of all the customers that are using NICE inContact CXone, 14% are small (<50 employees), 35% are medium-sized and 48% are large (>1000 employees).
Of all the customers that are using NICE inContact CXone, 32% are small (<$50M), 10% are medium-sized and 48% are large (>$1000M).