We have data on 1,270 companies that use Delighted. The companies using Delighted are most often found in United States and in the Information Technology and Services industry. Delighted is most often used by companies with 1-10 employees and 1M-10M dollars in revenue. Our data for Delighted usage goes back as far as 3 years and 2 months.
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Experience Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Experience Management category, Delighted has a market share of about 1.4%. Other major and competing products in this category include:
Delighted uses Net Promoter Score to gather real feedback from the customers. It offers single question survey for customers to rate the product or service and provide feedback in their own words. The feedback appears instantly in the website's dashboard.
Looking at Delighted customers by industry, we find that Information Technology and Services (6%) and Computer Software (5%) are the largest segments.
36% of Delighted customers are in United States.
Of all the customers that are using Delighted, a majority (58%) are small (<50 employees), 15% are large (>1000 employees) and 27% are medium-sized.
Of all the customers that are using Delighted, a majority (67%) are small (<$50M), 7% are large (>$1000M) and 18% are medium-sized.