We have data on 199 companies that use Kustomer. The companies using Kustomer are most often found in United States and in the Retail industry. Kustomer is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for Kustomer usage goes back as far as 1 years and 10 months.
|Company||Dell Technologies Inc|
|Battery Ventures||battery.com||United States||1M-10M||10-50|
|ModCloth, Inc.||modcloth.com||United States||50M-100M||500-1000|
|Sparkpr LLC||sparkpr.com||United States||10M-50M||50-200|
|Dell Technologies Inc||delltechnologies.com||United States||>1000M||>10000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Kustomer has a market share of about 0.1%. Other major and competing products in this category include:
Kustomer is an Omni-channel customer service CRM platform for Customer Support centers and businesses that provides real-time actionable views of customers, facilitates continuous omnichannel conversations and uses Artificial intelligence to automate repetitive tasks and surface knowledge.
Looking at Kustomer customers by industry, we find that Retail (13%), Computer Software (12%), Consumer Goods (6%), Apparel & Fashion (6%) and Wholesale (5%) are the largest segments.
79% of Kustomer customers are in United States.
Of all the customers that are using Kustomer, a majority (52%) are small (<50 employees), 6% are large (>1000 employees) and 38% are medium-sized.
Of all the customers that are using Kustomer, a majority (77%) are small (<$50M), 6% are large (>$1000M) and 6% are medium-sized.