We have data on 493 companies that use Kustomer. The companies using Kustomer are most often found in United States and in the Apparel & Fashion industry. Kustomer is most often used by companies with 50-200 employees and 1M-10M dollars in revenue. Our data for Kustomer usage goes back as far as 2 years and 8 months.
|Company||Upwork Global Inc.|
|Company||Delta Air Lines, Inc.|
|Sparkpr LLC||sparkpr.com||United States||10M-50M||50-200|
|Upwork Global Inc.||upwork.com||United States||200M-1000M||>10000|
|Blackfriars Group||blackfriarsgroup.com||United Kingdom||1M-10M||>10000|
|Delta Air Lines, Inc.||delta.com||United States||>1000M||>10000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Kustomer has a market share of about 0.1%. Other major and competing products in this category include:
Kustomer is an Omni-channel customer service CRM platform for Customer Support centers and businesses that provides real-time actionable views of customers, facilitates continuous omnichannel conversations and uses Artificial intelligence to automate repetitive tasks and surface knowledge.
Looking at Kustomer customers by industry, we find that Apparel & Fashion (10%), Internet (9%), Retail (9%), Manufacturing (7%) and Health, Wellness and Fitness (5%) are the largest segments.
70% of Kustomer customers are in United States.
Of all the customers that are using Kustomer, a majority (50%) are medium-sized, 13% are large ( >1000 employees) and 36 are small (<50 employees).
Of all the customers that are using Kustomer, a majority (78%) are small (<$50M), 11% are large (>$1000M) and 5% are medium-sized.