We have data on 1,032 companies that use Meiqia. The companies using Meiqia are most often found in China and in the Computer Software industry. Meiqia is most often used by companies with 50-200 employees and 1M-10M dollars in revenue. Our data for Meiqia usage goes back as far as 1 years and 1 months.
|Company||Tencent Holdings Ltd|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Meiqia has a market share of about 0.2%. Other major and competing products in this category include:
Meiqia is a Customer Service System with multi-channel dialogue access and omni-channel integration. It provides efficient customer service workbench, personalized and exclusive communication that improves customer satisfaction. It provides a variety of dialogue allocation methods. The system will automatically assign customer service and can also realize the directional distribution of customers.
Looking at Meiqia customers by industry, we find that Computer Software (7%) is the largest segment.
76% of Meiqia customers are in China and 7% are in United States.
Of all the customers that are using Meiqia, 38% are small (<50 employees), 45% are medium-sized and 16% are large (>1000 employees).
Of all the customers that are using Meiqia, a majority (59%) are small (<$50M), 9% are large (>$1000M) and 21% are medium-sized.