We have data on 68 companies that use PhaseWare. The companies using PhaseWare are most often found in United States and in the Computer Software industry. PhaseWare is most often used by companies with 50-200 employees and 1M-10M dollars in revenue. Our data for PhaseWare usage goes back as far as 4 years and 3 months.
|Company||Nations Reliable Lending, LLC|
|Company||ABM Industries Inc|
|Company||iCiX North America, LLC|
|Inc. Magazine||inc.com||United States||1M-10M||50-200|
|Nations Reliable Lending, LLC||nrlmortgage.com||United States||10M-50M||200-500|
|ABM Industries Inc||abm.com||United States||>1000M||>10000|
|iCiX North America, LLC||icix.com||United States||10M-50M||50-200|
|StoneRiver, Inc.||stoneriver.com||United States||200M-1000M||1000-5000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, PhaseWare has a market share of about 0.1%. Other major and competing products in this category include:
PhaseWare is a fully configurable customer service and support solution that offers features to increase productivity, improve first call resolution rates, and expand visibility of performance metrics with enhanced tools.
Looking at PhaseWare customers by industry, we find that Computer Software (31%), Hospital & Health Care (7%), Information Technology and Services (7%) and Financial Services (7%) are the largest segments.
91% of PhaseWare customers are in United States.
Of all the customers that are using PhaseWare, 27% are small (<50 employees), 40% are medium-sized and 23% are large (>1000 employees).
Of all the customers that are using PhaseWare, a majority (57%) are small (<$50M), 20% are large (>$1000M) and 8% are medium-sized.