We have data on 92 companies that use PhaseWare. The companies using PhaseWare are most often found in United States and in the Information Technology and Services industry. PhaseWare is most often used by companies with 50-200 employees and 1M-10M dollars in revenue. Our data for PhaseWare usage goes back as far as 5 years and 6 months.
|Company||Innovative Interfaces, Inc.|
|Company||Quest Resource Management Group, LLC|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, PhaseWare has a market share of about 0.1%. Other major and competing products in this category include:
PhaseWare is a fully configurable customer service and support solution that offers features to increase productivity, improve first call resolution rates, and expand visibility of performance metrics with enhanced tools.
Looking at PhaseWare customers by industry, we find that Information Technology and Services (23%), Computer Software (16%) and Hospital & Health Care (5%) are the largest segments.
92% of PhaseWare customers are in United States.
Of all the customers that are using PhaseWare, 24% are small (<50 employees), 43% are medium-sized and 25% are large (>1000 employees).
Of all the customers that are using PhaseWare, a majority (58%) are small (<$50M), 22% are large (>$1000M) and 7% are medium-sized.