We have data on 55 companies that use PhaseWare. The companies using PhaseWare are most often found in United States and in the Computer Software industry. PhaseWare is most often used by companies with 50-200 employees and 1M-10M dollars in revenue. Our data for PhaseWare usage goes back as far as 3 years.
|Salesforce.com, Inc.||salesforce.com||United States||>1000M||>10000|
|Beretta USA Corp.||berettausa.com||United States||50M-100M||200-500|
|Envoy Mortgage, Ltd.||envoymortgage.com||United States||200M-1000M||1000-5000|
|smartData Enterprises (India) Ltd.||smartdatainc.com||India||100M-200M||500-1000|
|Quest Resource Management Group, LLC||questrmg.com||United States||10M-50M||50-200|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Customer Service Management. In the Customer Service Management category, PhaseWare has a market share of about 0.1%. Other major and competing products in this category include:
PhaseWare is a fully configurable customer service and support solution that offers features to increase productivity, improve first call resolution rates, and expand visibility of performance metrics with enhanced tools.
Looking at PhaseWare customers by industry, we find that Computer Software (38%), Financial Services (7%), Information Technology and Services (7%) and Hospital & Health Care (6%) are the largest segments.
89% of PhaseWare customers are in United States.