We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Braze has a market share of about 0.1%. Other major and competing products in this category include:

Braze (formerly known as Appboy) is a Customer Engagement platform that powers relevant and memorable experiences between customers and the brands and facilitates interactive conversations across channels. It develops customer relationship management and mobile marketing automation software for businesses.

Top Industries that use Braze

Top Industries that use Braze

Looking at Braze customers by industry, we find that Retail (10%) and Internet (6%) are the largest segments.

Top Countries that use Braze

Top Countries that use Braze

30% of Braze customers are in United States and 25% are in Germany.

Distribution of companies that use Braze based on company size (Employees)

Distribution of companies that use Braze based on company size (Employees)

Of all the customers that are using Braze, a majority (53%) are small (<50 employees), 14% are large (>1000 employees) and 31% are medium-sized.

Distribution of companies that use Braze based on company size (Revenue)

Distribution of companies that use Braze based on company size (Revenue)

Of all the customers that are using Braze, a majority (64%) are small (<$50M), 9% are large (>$1000M) and 18% are medium-sized.