We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, freshsuccess has a market share of about 0.1%. Other major and competing products in this category include:

Freshsuccess (formerly Natero) is a Customer Success software that helps B2B companies prevent churn, increase expansion and strengthen customer relationships. It provides features to review the customers account health, proactively address customer churn and identify new advocates or expansion opportunities. It helps improves csm productivity by standardizing workflows, automating tasks and establishing best practices for the team.

Top Industries that use freshsuccess

Top Industries that use freshsuccess

Looking at freshsuccess customers by industry, we find that Computer Software (30%), Internet (13%) and Information Technology and Services (9%) are the largest segments.

Top Countries that use freshsuccess

Top Countries that use freshsuccess

38% of freshsuccess customers are in United States, 9% are in India, 5% are in Philippines and 5% are in Singapore.

Distribution of companies that use freshsuccess based on company size (Employees)

Distribution of companies that use freshsuccess based on company size (Employees)

Of all the customers that are using freshsuccess, a majority (68%) are medium-sized, 2% are large ( >1000 employees) and 6 are small (<50 employees).

Distribution of companies that use freshsuccess based on company size (Revenue)

Distribution of companies that use freshsuccess based on company size (Revenue)

Of all the customers that are using freshsuccess, 38% are small (<$50M), 22% are medium-sized and 0% are large (>$1000M).