We have data on 1,261 companies that use LiveAgent. The companies using LiveAgent are most often found in United States and in the Retail industry. LiveAgent is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for LiveAgent usage goes back as far as 3 years and 1 months.
|Mind Candy Ltd.||mindcandy.com||United Kingdom||10M-50M||50-200|
|Laurus College||lauruscollege.edu||United States||1M-10M||50-200|
|DigiCert, Inc.||digicert.com||United States||50M-100M||500-1000|
|SpringHill Camps Inc.||springhillcamps.com||United States||10M-50M||500-1000|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Customer Service Management. In the Customer Service Management category, LiveAgent has a market share of about 0.4%. Other major and competing products in this category include:
LiveAgent is helpdesk software that's especially popular with e-commerce businesses at the small and midsize level. In addition to their core live chat application, the vendor also offers ticket management, online self-service portals and change and license management, all as either in-suite or standalone application.
Looking at LiveAgent customers by industry, we find that Retail (7%) and Computer Software (7%) are the largest segments.
37% of LiveAgent customers are in United States and 11% are in United Kingdom.