We have data on 5,271 companies that use LiveAgent. The companies using LiveAgent are most often found in United States and in the Retail industry. LiveAgent is most often used by companies with 1-10 employees and 1M-10M dollars in revenue. Our data for LiveAgent usage goes back as far as 6 years and 5 months.
|Company||Pitney Bowes Inc|
|Pitney Bowes Inc||pitneybowes.com||United States||>1000M||>10000|
|Sara Technologies||saratechnologies.com||United States||1M-10M||10-50|
|Ultimate Solutions||ultimate-sa.com||United States||10M-50M||1000-5000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, LiveAgent has a market share of about 0.3%. Other major and competing products in this category include:
LiveAgent is helpdesk software that's especially popular with e-commerce businesses at the small and midsize level. In addition to their core live chat application, the vendor also offers ticket management, online self-service portals and change and license management, all as either in-suite or standalone application.
Looking at LiveAgent customers by industry, we find that Retail (6%), Information Technology and Services (5%) and Computer Software (5%) are the largest segments.
27% of LiveAgent customers are in United States and 6% are in United Kingdom.
Of all the customers that are using LiveAgent, a majority (63%) are small (<50 employees), 13% are large (>1000 employees) and 24% are medium-sized.
Of all the customers that are using LiveAgent, a majority (68%) are small (<$50M), 8% are large (>$1000M) and 16% are medium-sized.