We have data on 253 companies that use Helpshift. The companies using Helpshift are most often found in United States and in the Computer Software industry. Helpshift is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for Helpshift usage goes back as far as 4 years and 2 months.
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Helpshift has a market share of about 0.1%. Other major and competing products in this category include:
Helpshift is a customer support platform for mobile apps. Improve customer experience, drive higher ratings and increase retention.
Looking at Helpshift customers by industry, we find that Computer Software (43%), Computer Games (9%) and Internet (6%) are the largest segments.
43% of Helpshift customers are in United States, 7% are in United Kingdom and 6% are in India.
Of all the customers that are using Helpshift, 41% are small (<50 employees), 39% are medium-sized and 16% are large (>1000 employees).
Of all the customers that are using Helpshift, a majority (64%) are small (<$50M), 20% are large (>$1000M) and 7% are medium-sized.