Companies using Helpshift

We have data on 256 companies that use Helpshift. The companies using Helpshift are most often found in United States and in the Computer Software industry. Helpshift is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for Helpshift usage goes back as far as 3 years and 11 months.

If you’re interested in the companies that use Helpshift, you may want to check out Zendesk and tawk.to as well.

Who uses Helpshift?

Some of the companies that use Helpshift include:
Company Website Country Revenue Company Size
thredUP Inc. thredup.com United States 200M-1000M 1000-5000
ModCloth, Inc. modcloth.com United States 50M-100M 500-1000

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Helpshift Market Share and Competitors in Customer Service Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 12,500 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Helpshift has a market share of about 0.1%. Other major and competing products in this category include:

Helpshift
Customer Service Management
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256
Companies using Helpshift
Helpshift market share in Customer Service Management is about 0.05%
Customer Service Management

What is Helpshift?

Helpshift is a customer support platform for mobile apps. Improve customer experience, drive higher ratings and increase retention.

Top Industries that use Helpshift

Top Industries that use Helpshift

Looking at Helpshift customers by industry, we find that Computer Software (42%), Computer Games (8%) and Internet (6%) are the largest segments.

Companies using Helpshift - Distribution by industry

Top Countries that use Helpshift

Top Countries that use Helpshift

43% of Helpshift customers are in United States, 7% are in United Kingdom and 6% are in India.

Helpshift customers by country

Distribution of companies that use Helpshift based on company size (Employees)

Distribution of companies that use Helpshift based on company size (Employees)
Of all the customers that are using Helpshift,39% are small (<50 employees), 40% are medium-sized and 18% are large (>1000 employees).
Companies using Helpshift, by size (number of employees)

Distribution of companies that use Helpshift based on company size (Revenue)

Distribution of companies that use Helpshift based on company size (Revenue)
Of all the customers that are using Helpshift, a majority (63%) are small (<$50M), 20% are large (>$1000M) and 7% are medium-sized.
Helpshift clients - distribution by company revenue

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