We have data on 362 companies that use RedHelper. RedHelper is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for RedHelper usage goes back as far as 1 years and 2 months.
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, RedHelper has a market share of about 0.1%. Other major and competing products in this category include:
RedHelper is an Online Consultant on the site that allows to instantly communicate with a visitor which helps in increasing sales and provide quality service. It helps follow the gaze, gestures and behavior of the visitor and provides the feedback to the sales assistant to know in advance of what services to be offered to client. It also constantly compares the individual employee performance with statistics of all operators working in the system to show a personal rating to motivate them to work better and achieve the result.
73% of RedHelper customers are in Russian Federation and 6% are in Ukraine.
Of all the customers that are using RedHelper, a majority (56%) are small (<50 employees), 10% are large (>1000 employees) and 31% are medium-sized.
Of all the customers that are using RedHelper, a majority (60%) are small (<$50M), 25% are large (>$1000M) and 13% are medium-sized.