Companies using ProProfs Knowledge Base Software
We have data on 457 companies that use ProProfs Knowledge Base Software. The companies using ProProfs Knowledge Base Software are most often found in United States and in the Retail industry. ProProfs Knowledge Base Software is most often used by companies with 1-10 employees and 1M-10M dollars in revenue. Our data for ProProfs Knowledge Base Software usage goes back as far as 6 years and 9 months.
Who uses ProProfs Knowledge Base Software?
| Company | ProProfs |
| Website | proprofs.com |
| Country | United States |
| Revenue | 10M-50M |
| Company Size | 200-500 |
| Company | Netsmartz |
| Website | netsmartz.com |
| Country | United States |
| Revenue | 100M-200M |
| Company Size | 500-1000 |
| Company | Thinkific |
| Website | thinkific.com |
| Country | Canada |
| Revenue | 50M-100M |
| Company Size | 500-1000 |
| Company | Dasi Solutions |
| Website | dasisolutions.com |
| Country | United States |
| Revenue | 10M-50M |
| Company Size | 50-200 |
| Company | UnifiedCommunications.com |
| Website | unifiedcommunications.com |
| Country | United States |
| Revenue | 50M-100M |
| Company Size | 50-200 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| ProProfs | proprofs.com | United States | 10M-50M | 200-500 |
| Netsmartz | netsmartz.com | United States | 100M-200M | 500-1000 |
| Thinkific | thinkific.com | Canada | 50M-100M | 500-1000 |
| Dasi Solutions | dasisolutions.com | United States | 10M-50M | 50-200 |
| UnifiedCommunications.com | unifiedcommunications.com | United States | 50M-100M | 50-200 |
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ProProfs Knowledge Base Software Market Share and Competitors in Customer Service Management
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, ProProfs Knowledge Base Software has a market share of about 0.1%. Other major and competing products in this category include:
Customer Service Management
What is ProProfs Knowledge Base Software?
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ's to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.
Top Industries that use ProProfs Knowledge Base Software
Looking at ProProfs Knowledge Base Software customers by industry, we find that Retail (6%) is the largest segment.
Top Countries that use ProProfs Knowledge Base Software
39% of ProProfs Knowledge Base Software customers are in United States, 9% are in United Kingdom and 8% are in India.
Distribution of companies that use ProProfs Knowledge Base Software based on company size (Employees)
Of all the customers that are using ProProfs Knowledge Base Software, a majority (61%) are small (<50 employees), 10% are large (>1000 employees) and 27% are medium-sized.
Distribution of companies that use ProProfs Knowledge Base Software based on company size (Revenue)
Of all the customers that are using ProProfs Knowledge Base Software, a majority (70%) are small (<$50M), 6% are large (>$1000M) and 17% are medium-sized.
