We have data on 2,749 companies that use Ngage Live Chat. The companies using Ngage Live Chat are most often found in United States and in the Legal Services industry. Ngage Live Chat is most often used by companies with 1-10 employees and 1M-10M dollars in revenue. Our data for Ngage Live Chat usage goes back as far as 1 years and 3 months.
|Company||Internet Brands, Inc.|
|ApolloMD, Inc.||apollomd.com||United States||200M-1000M||1000-5000|
|Martindale-Hubbell, Inc.||martindale.com||United States||10M-50M||50-200|
|Internet Brands, Inc.||internetbrands.com||United States||200M-1000M||1000-5000|
|WPEngine, Inc.||wpengine.com||United States||50M-100M||500-1000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Ngage Live Chat has a market share of about 0.5%. Other major and competing products in this category include:
Ngage is a live chat platform with trained operators providing live chat support every hour throughout the year so that website visitors are able to interact with a live person. It provides features such as self-service portal, dashboard view of the most recent month's activity of the company's website, instant call back feature to select and receive calls of certain customers as soon as the chat is completed and delivered. It can be also be integrated into profile on Lawyers.com and Avvo.com legal directories for additional lead opportunities.
Looking at Ngage Live Chat customers by industry, we find that Legal Services (48%), Law Practice (22%) and Hospital & Health Care (8%) are the largest segments.
93% of Ngage Live Chat customers are in United States.
Of all the customers that are using Ngage Live Chat, a majority (90%) are small (<50 employees), 1% are large (>1000 employees) and 9% are medium-sized.
Of all the customers that are using Ngage Live Chat, a majority (92%) are small (<$50M), 0% are large (>$1000M) and 0% are medium-sized.