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Companies using Freshdesk

We have data on 43,273 companies that use Freshdesk. The companies using Freshdesk are most often found in United States and in the Information Technology and Services industry. Freshdesk is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for Freshdesk usage goes back as far as 7 years and 2 months.

If you’re interested in the companies that use Freshdesk, you may want to check out tawk.to and Zendesk as well.

Who uses Freshdesk?

Some of the companies that use Freshdesk include:
Company Live Intent, Inc
Website liveintent.com
Country United States
Revenue 50M-100M
Company Size 200-500
Company Taos Mountain, Inc.
Website taos.com
Country United States
Revenue 100M-200M
Company Size 500-1000
Company Blackfriars Group
Website blackfriarsgroup.com
Country United Kingdom
Revenue 1M-10M
Company Size >10000

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Freshdesk Market Share and Competitors in Customer Service Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Freshdesk has a market share of about 3.3%. Other major and competing products in this category include:

Freshdesk
Customer Service Management
Freshdesk market share in Customer Service Management is about 3.3%
43,273
Companies using Freshdesk
Customer Service Management
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    What is Freshdesk?

    Freshdesk Inc. is a cloud-based software provider, headquartered in California. The company's flagship product is Freshdesk, a customer support software, which brings together multiple communication channels like email, phone, and social networks, and makes it easier for businesses to communicate with customers. The software also lets businesses analyse their after-sales support quality across a wide set of parameters.

    Top Industries that use Freshdesk

    Looking at Freshdesk customers by industry, we find that Information Technology and Services (13%) and Computer Software (10%) are the largest segments.

    Companies using Freshdesk - Distribution by industry

    Top Countries that use Freshdesk

    32% of Freshdesk customers are in United States and 10% are in United Kingdom.

    Freshdesk customers by country

    Distribution of companies that use Freshdesk based on company size (Employees)

    Of all the customers that are using Freshdesk, a majority (54%) are small (<50 employees), 11% are large (>1000 employees) and 34% are medium-sized.

    Companies using Freshdesk, by size (number of employees)

    Distribution of companies that use Freshdesk based on company size (Revenue)

    Of all the customers that are using Freshdesk, a majority (73%) are small (<$50M), 13% are large (>$1000M) and 8% are medium-sized.

    Freshdesk clients - distribution by company revenue

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