We have data on 43,273 companies that use Freshdesk. The companies using Freshdesk are most often found in United States and in the Information Technology and Services industry. Freshdesk is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for Freshdesk usage goes back as far as 7 years and 6 months.
|Company||Live Intent, Inc|
|Company||Taos Mountain, Inc.|
|Live Intent, Inc||liveintent.com||United States||50M-100M||200-500|
|Taos Mountain, Inc.||taos.com||United States||100M-200M||500-1000|
|Blackfriars Group||blackfriarsgroup.com||United Kingdom||1M-10M||>10000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Freshdesk has a market share of about 3.3%. Other major and competing products in this category include:
Freshdesk Inc. is a cloud-based software provider, headquartered in California. The company's flagship product is Freshdesk, a customer support software, which brings together multiple communication channels like email, phone, and social networks, and makes it easier for businesses to communicate with customers. The software also lets businesses analyse their after-sales support quality across a wide set of parameters.
Looking at Freshdesk customers by industry, we find that Information Technology and Services (13%) and Computer Software (10%) are the largest segments.
32% of Freshdesk customers are in United States and 10% are in United Kingdom.
Of all the customers that are using Freshdesk, a majority (54%) are small (<50 employees), 11% are large (>1000 employees) and 34% are medium-sized.
Of all the customers that are using Freshdesk, a majority (73%) are small (<$50M), 13% are large (>$1000M) and 8% are medium-sized.