Companies using Freshdesk

We have data on 16,368 companies that use Freshdesk. The companies using Freshdesk are most often found in United States and in the Computer Software industry. Freshdesk is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for Freshdesk usage goes back as far as 5 years and 8 months.

If you’re interested in the companies that use Freshdesk, you may want to check out Zendesk and tawk.to as well.

Who uses Freshdesk?

Some of the companies that use Freshdesk include:
Company Website Country Revenue Company Size
AMERICARES FOUNDATION INC americares.org United States >1000M 50-200
Daon Inc. daon.com United States 10M-50M 50-200
QA Limited qa.com United Kingdom 200M-1000M 1000-5000
Coupa Software Inc coupa.com United States 200M-1000M 500-1000
Zendesk Inc zendesk.com United States 200M-1000M 1000-5000

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Freshdesk Market Share and Competitors in Customer Service Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 12,500 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Freshdesk has a market share of about 2.9%. Other major and competing products in this category include:

Freshdesk
Customer Service Management
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16,368
Companies using Freshdesk
Freshdesk market share in Customer Service Management is about 2.92%
Customer Service Management

What is Freshdesk?

Freshdesk Inc. is a cloud-based software provider, headquartered in California. The company's flagship product is Freshdesk, a customer support software, which brings together multiple communication channels like email, phone, and social networks, and makes it easier for businesses to communicate with customers. The software also lets businesses analyse their after-sales support quality across a wide set of parameters.

Top Industries that use Freshdesk

Top Industries that use Freshdesk

Looking at Freshdesk customers by industry, we find that Computer Software (18%) and Information Technology and Services (11%) are the largest segments.

Companies using Freshdesk - Distribution by industry

Top Countries that use Freshdesk

Top Countries that use Freshdesk

34% of Freshdesk customers are in United States, 11% are in United Kingdom and 5% are in Netherlands.

Freshdesk customers by country

Distribution of companies that use Freshdesk based on company size (Employees)

Distribution of companies that use Freshdesk based on company size (Employees)
Of all the customers that are using Freshdesk,a majority (53%) are small (<50 employees), 13% are large (>1000 employees) and 35% are medium-sized.
Companies using Freshdesk, by size (number of employees)

Distribution of companies that use Freshdesk based on company size (Revenue)

Distribution of companies that use Freshdesk based on company size (Revenue)
Of all the customers that are using Freshdesk, a majority (70%) are small (<$50M), 7% are large (>$1000M) and 15% are medium-sized.
Freshdesk clients - distribution by company revenue

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