Companies using Freshdesk
We have data on 18,601 companies that use Freshdesk. The companies using Freshdesk are most often found in United States and in the Computer Software industry. Freshdesk is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for Freshdesk usage goes back as far as 6 years and 6 months.
Who uses Freshdesk?
| Company | Zendesk Inc |
| Website | zendesk.com |
| Country | United States |
| Revenue | 200M-1000M |
| Company Size | 1000-5000 |
| Company | CONFIDENTIAL RECORDS, INC. |
| Website | confidentialrecordsinc.com |
| Country | United States |
| Revenue | 0M-1M |
| Company Size | 1-10 |
| Company | Blackfriars Group |
| Website | blackfriarsgroup.com |
| Country | United Kingdom |
| Revenue | 1M-10M |
| Company Size | 10-50 |
| Company | Comcast Corporation |
| Website | xfinity.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| Zendesk Inc | zendesk.com | United States | 200M-1000M | 1000-5000 |
| CONFIDENTIAL RECORDS, INC. | confidentialrecordsinc.com | United States | 0M-1M | 1-10 |
| Blackfriars Group | blackfriarsgroup.com | United Kingdom | 1M-10M | 10-50 |
| Comcast Corporation | xfinity.com | United States | >1000M | >10000 |
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Freshdesk Market Share and Competitors in Customer Service Management
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Freshdesk has a market share of about 3.0%. Other major and competing products in this category include:
Customer Service Management
What is Freshdesk?
Freshdesk Inc. is a cloud-based software provider, headquartered in California. The company's flagship product is Freshdesk, a customer support software, which brings together multiple communication channels like email, phone, and social networks, and makes it easier for businesses to communicate with customers. The software also lets businesses analyse their after-sales support quality across a wide set of parameters.
Top Industries that use Freshdesk
Looking at Freshdesk customers by industry, we find that Computer Software (18%) and Information Technology and Services (12%) are the largest segments.
Top Countries that use Freshdesk
36% of Freshdesk customers are in United States, 11% are in United Kingdom and 5% are in Netherlands.
Distribution of companies that use Freshdesk based on company size (Employees)
Of all the customers that are using Freshdesk, a majority (63%) are small (<50 employees), 8% are large (>1000 employees) and 30% are medium-sized.
Distribution of companies that use Freshdesk based on company size (Revenue)
Of all the customers that are using Freshdesk, a majority (79%) are small (<$50M), 5% are large (>$1000M) and 12% are medium-sized.
