Companies using Freshdesk

We have found 10,707 companies that use Freshdesk. The companies using Freshdesk are most often found in United States and in the Computer Software industry. Freshdesk is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for Freshdesk usage goes back as far as 4 years and 4 months.

Did you know that Freshdesk customers are also likely to use Zendesk and tawk.to?

Who uses Freshdesk?

List of the top companies using Freshdesk :
Company Website Country Revenue Company Size
California Institute of the Arts calarts.edu United States 50M-100M 1000-5000
Root Inc. rootinc.com United States 10M-50M 50-200
PHARMSCRIPT LLC pharmscript.com United States 50M-100M 500-1000
Getaround, Inc. getaround.com United States 10M-50M 200-500
Blue Ant Media Inc. blueantmedia.ca Canada 50M-100M 500-1000

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Freshdesk Market Share and Competitors in Customer Service Management

We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Customer Service Management. In the Customer Service Management category, Freshdesk has a market share of about 3.4%. Other major and competing products in this category include:

Freshdesk
Customer Service Management
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10,707
Companies using Freshdesk
Freshdesk market share in Customer Service Management is about 3.35%
Customer Service Management

What is Freshdesk?

Freshdesk Inc. is a cloud-based software provider, headquartered in California. The company's flagship product is Freshdesk, a customer support software, which brings together multiple communication channels like email, phone, and social networks, and makes it easier for businesses to communicate with customers. The software also lets businesses analyse their after-sales support quality across a wide set of parameters.

Top Industries that use Freshdesk

Top Industries that use Freshdesk

Looking at Freshdesk customers by industry, we find that Computer Software (17%) and Information Technology and Services (10%) are the largest segments.

Companies using Freshdesk - Distribution by industry
Companies that use Freshdesk, by industry :
Industry Number of companies
Computer Software 1804
Information Technology and Services 1071
Internet 400
Retail 306
Marketing and Advertising 234
Hospital & Health Care 186
Education Management 184
Telecommunications 175
Financial Services 166
Computer Hardware 142

Top Countries that use Freshdesk

Top Countries that use Freshdesk

35% of Freshdesk customers are in United States, 10% are in United Kingdom and 5% are in Netherlands.

Freshdesk customers by country
Companies that use Freshdesk, by country :
Country Number of companies
United States 3768
United Kingdom 1104
Netherlands 535
India 484
Canada 433
Australia 426
Germany 162
France 144
Sweden 137
Brazil 133

Distribution of companies that use Freshdesk based on company size (Employees)

Distribution of companies that use Freshdesk based on company size (Employees)
Of all the companies that are using Freshdesk,a majority (54%) are small (<50 employees), 15% are large (>1000 employees) and 30% are medium-sized.
Companies using Freshdesk, by size (number of employees)
Companies that use Freshdesk, by employees :
Employees Number of companies
1-10 Employees 1728
10-50 Employees 3285
50-200 Employees 1353
200-500 Employees 483
500-1000 Employees 205
1000-5000 Employees 218
5000-10000 Employees 45
>10000 Employees 116

Distribution of companies that use Freshdesk based on company size (Revenue)

Distribution of companies that use Freshdesk based on company size (Revenue)
Of all the companies that are using Freshdesk, a majority (76%) are small (<$50M), 6% are large (>$1000M) and 13% are medium-sized.
Freshdesk clients - distribution by company revenue
Companies that use Freshdesk, by revenue :
Revenue (in USD) Number of companies
0M-1M 1593
1M-10M 3844
10M-50M 1321
50M-100M 303
100M-200M 152
200M-1000M 204
>1000M 149

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