Companies using Freshdesk

We have data on 10,300 companies that use Freshdesk. The companies using Freshdesk are most often found in United States and in the Computer Software industry. Freshdesk is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for Freshdesk usage goes back as far as 4 years and 8 months.

If you’re interested in the companies that use Freshdesk, you may want to check out Zendesk and LiveChat as well.

Who uses Freshdesk?

Some of the companies that use Freshdesk include:
Company Website Country Revenue Company Size
The Football Association Limited thefa.com United Kingdom 100M-200M 500-1000
Kapor Center for Social Impact kaporcenter.org United States 1M-10M 10-50
The Freeman Companies freemanco.com United States >1000M >10000
California Institute of the Arts calarts.edu United States 50M-100M 1000-5000
Blue Ant Media Inc. blueantmedia.ca Canada 50M-100M 500-1000

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Freshdesk Market Share and Competitors in Customer Service Management

We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Customer Service Management. In the Customer Service Management category, Freshdesk has a market share of about 3.4%. Other major and competing products in this category include:

Freshdesk
Customer Service Management
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10,300
Companies using Freshdesk
Freshdesk market share in Customer Service Management is about 3.39%
Customer Service Management

What is Freshdesk?

Freshdesk Inc. is a cloud-based software provider, headquartered in California. The company's flagship product is Freshdesk, a customer support software, which brings together multiple communication channels like email, phone, and social networks, and makes it easier for businesses to communicate with customers. The software also lets businesses analyse their after-sales support quality across a wide set of parameters.

Top Industries that use Freshdesk

Top Industries that use Freshdesk

Looking at Freshdesk customers by industry, we find that Computer Software (19%) and Information Technology and Services (11%) are the largest segments.

Companies using Freshdesk - Distribution by industry

Top Countries that use Freshdesk

Top Countries that use Freshdesk

40% of Freshdesk customers are in United States, 11% are in United Kingdom and 6% are in Netherlands.

Freshdesk customers by country

Distribution of companies that use Freshdesk based on company size (Employees)

Distribution of companies that use Freshdesk based on company size (Employees)
Of all the companies that are using Freshdesk,a majority (57%) are small (<50 employees), 12% are large (>1000 employees) and 30% are medium-sized.
Companies using Freshdesk, by size (number of employees)

Distribution of companies that use Freshdesk based on company size (Revenue)

Distribution of companies that use Freshdesk based on company size (Revenue)
Of all the companies that are using Freshdesk, a majority (79%) are small (<$50M), 5% are large (>$1000M) and 6% are medium-sized.
Freshdesk clients - distribution by company revenue

Targeting by install base boosts your number of qualified accounts

Refine results by company size, location, and industry.
We provide targeted accounts and not contacts.