We have data on 2,392 companies that use Kayako. The companies using Kayako are most often found in United States and in the Computer Software industry. Kayako is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for Kayako usage goes back as far as 5 years and 11 months.
|Company||Social Security Administration|
|Company||Cengage Learning, Inc.|
|Company||California State University-Stanislaus|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Kayako has a market share of about 0.4%. Other major and competing products in this category include:
Kayako is a software development company. The company develops a cloud-based customer service platform and on-premises help desk and customer support software.
Looking at Kayako customers by industry, we find that Computer Software (24%), Information Technology and Services (13%) and Internet (5%) are the largest segments.
48% of Kayako customers are in United States and 9% are in United Kingdom.
Of all the customers that are using Kayako, 43% are small (<50 employees), 41% are medium-sized and 17% are large (>1000 employees).
Of all the customers that are using Kayako, a majority (66%) are small (<$50M), 18% are large (>$1000M) and 8% are medium-sized.