We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Social Intents has a market share of about 1.2%. Other major and competing products in this category include:

Social Intents is a Live chat software that provides real-time customer support directly through Slack, Microsoft Teams, Webex or web-based chat console. It helps collaborate with teams, close more sales online, engage visitors with proactive live chat triggers and more.

Top Countries that use Social Intents

Top Countries that use Social Intents

43% of Social Intents customers are in United States and 7% are in United Kingdom.

Distribution of companies that use Social Intents based on company size (Employees)

Distribution of companies that use Social Intents based on company size (Employees)

Of all the customers that are using Social Intents, a majority (75%) are small (<50 employees), 9% are large (>1000 employees) and 17% are medium-sized.

Distribution of companies that use Social Intents based on company size (Revenue)

Distribution of companies that use Social Intents based on company size (Revenue)

Of all the customers that are using Social Intents, a majority (75%) are small (<$50M), 6% are large (>$1000M) and 13% are medium-sized.