IT Helpdesk Management products
43,774 Companies
What is IT Helpdesk Management?
A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.
Market Share of IT Helpdesk Management products
At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 25 products in the IT Helpdesk Management category, and have found 43,774 companies using these products.
Target customers using IT Helpdesk Management products to accomplish your sales and marketing goals.
| Product |
Install base
# of companies we found using this product |
Market Share |
|---|---|---|
| JIRA Service Desk | 6,492 | 14% |
| Atlassian Statuspage | 6,213 | 14% |
| Freshservice | 6,065 | 13% |
| HP Service Manager | 5,102 | 11% |
| CA Service Desk Manager | 2,778 | 6% |
| Zendesk Ticketing | 2,577 | < 5% |
| SysAid Help Desk | 2,491 | < 5% |
| HP Service Desk | 2,490 | < 5% |
| BMC Remedy Help Desk | 2,332 | < 5% |
| Zendesk Support | 1,490 | < 5% |
| BMC Service Desk Express | 1,247 | < 5% |
| BMC Track-It! | 811 | < 5% |
| HelpSTAR | 771 | < 5% |
| OTRS | 599 | < 5% |
| LANDesk Service Desk | 493 | < 5% |
| FrontRange HEAT | 460 | < 5% |
| Spiceworks Help Desk | 392 | < 5% |
| PeopleSoft HelpDesk | 297 | < 5% |
| Symantec ServiceDesk | 190 | < 5% |
| Vivantio | 162 | < 5% |
| Siebel HelpDesk | 118 | < 5% |
| CA Business Service Insight | 99 | < 5% |
| Zendesk Talk | 85 | < 5% |
| Softopia | 10 | < 5% |
| Halp | 10 | < 5% |
