IT Helpdesk Management products

30,115 Companies

What is IT Helpdesk Management?


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Market Share of IT Helpdesk Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 24 products in the IT Helpdesk Management category, and have found 30,115 companies using these products.

IT Helpdesk Management
IT Helpdesk Management
30,115
Companies using IT Helpdesk Management
IT Helpdesk Management
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    Product Install base
    # of companies we found using this product
    Market Share
    Atlassian Statuspage 4,801 15%
    Freshservice 4,140 13%
    HP Service Manager 4,052 13%
    JIRA Service Desk 3,333 11%
    HP Service Desk 2,289 7%
    CA Service Desk Manager 2,241 7%
    BMC Remedy Help Desk 1,712 < 5%
    Zendesk Ticketing 1,379 < 5%
    SysAid Help Desk 1,140 < 5%
    BMC Service Desk Express 1,114 < 5%
    BMC Track-It! 656 < 5%
    HelpSTAR 636 < 5%
    Zendesk Support 572 < 5%
    LANDesk Service Desk 432 < 5%
    FrontRange HEAT 423 < 5%
    Spiceworks Help Desk 278 < 5%
    PeopleSoft HelpDesk 244 < 5%
    Symantec ServiceDesk 165 < 5%
    OTRS 164 < 5%
    Vivantio 137 < 5%
    Siebel HelpDesk 97 < 5%
    CA Business Service Insight 76 < 5%
    Zendesk Talk 23 < 5%
    Softopia 11 < 5%

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