IT Helpdesk Management products

43,774 Companies

What is IT Helpdesk Management?


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Market Share of IT Helpdesk Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 25 products in the IT Helpdesk Management category, and have found 43,774 companies using these products.

IT Helpdesk Management
IT Helpdesk Management
43,774
Companies using IT Helpdesk Management
IT Helpdesk Management
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    Product Install base
    # of companies we found using this product
    Market Share
    JIRA Service Desk 6,492 14%
    Atlassian Statuspage 6,213 14%
    Freshservice 6,065 13%
    HP Service Manager 5,102 11%
    CA Service Desk Manager 2,778 6%
    Zendesk Ticketing 2,577 < 5%
    SysAid Help Desk 2,491 < 5%
    HP Service Desk 2,490 < 5%
    BMC Remedy Help Desk 2,332 < 5%
    Zendesk Support 1,490 < 5%
    BMC Service Desk Express 1,247 < 5%
    BMC Track-It! 811 < 5%
    HelpSTAR 771 < 5%
    OTRS 599 < 5%
    LANDesk Service Desk 493 < 5%
    FrontRange HEAT 460 < 5%
    Spiceworks Help Desk 392 < 5%
    PeopleSoft HelpDesk 297 < 5%
    Symantec ServiceDesk 190 < 5%
    Vivantio 162 < 5%
    Siebel HelpDesk 118 < 5%
    CA Business Service Insight 99 < 5%
    Zendesk Talk 85 < 5%
    Softopia 10 < 5%
    Halp 10 < 5%

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