IT Helpdesk Management products
77,487 Companies
What is IT Helpdesk Management?
A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.
Market Share of IT Helpdesk Management products
At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 34 products in the IT Helpdesk Management category, and have found 77,487 companies using these products.
Target customers using IT Helpdesk Management products to accomplish your sales and marketing goals.
| Product |
Install base
# of companies we found using this product |
Market Share |
|---|---|---|
| ServiceNow | 33,936 | 43% |
| Freshservice | 5,981 | 7% |
| Atlassian Statuspage | 5,950 | 7% |
| JIRA Service Desk | 5,869 | 7% |
| TOPdesk | 4,797 | 6% |
| HP Service Manager | 3,456 | < 5% |
| Zendesk Ticketing | 2,451 | < 5% |
| SysAid Help Desk | 2,269 | < 5% |
| CA Service Desk Manager | 1,819 | < 5% |
| HappyFox | 1,708 | < 5% |
| BMC Remedy Help Desk | 1,579 | < 5% |
| Zendesk Support | 1,497 | < 5% |
| EasyVista | 999 | < 5% |
| HP Service Desk | 886 | < 5% |
| BMC Service Desk Express | 701 | < 5% |
| OTRS | 545 | < 5% |
| BMC Track-It! | 526 | < 5% |
| HelpSTAR | 481 | < 5% |
| LANDesk Service Desk | 303 | < 5% |
| Spiceworks Help Desk | 267 | < 5% |
| FrontRange HEAT | 246 | < 5% |
| VMware Service Manager | 218 | < 5% |
| Agiloft | 198 | < 5% |
| PeopleSoft HelpDesk | 166 | < 5% |
| Symantec ServiceDesk | 132 | < 5% |
| SolarWinds Web Help Desk | 114 | < 5% |
| Vivantio | 113 | < 5% |
| Zendesk Talk | 92 | < 5% |
| Siebel HelpDesk | 80 | < 5% |
| CA Business Service Insight | 59 | < 5% |
| Vision Helpdesk | 22 | < 5% |
| Halp | 14 | < 5% |
| Halo Service Desk | 11 | < 5% |
| Softopia | 2 | < 5% |
