IT Helpdesk Management products

17,370 Companies

What is IT Helpdesk Management?


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Market Share of IT Helpdesk Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 20 products in the IT Helpdesk Management category, and have found 17,370 companies using these products.

IT Helpdesk Management
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17,370
Companies using IT Helpdesk Management
IT Helpdesk Management

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Get targeted set of companies that use IT Helpdesk Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
HP Service Manager 3,481 20%
HP Service Desk 2,185 12%
CA Service Desk Manager 1,868 10%
SysAid 1,802 10%
Freshservice 1,579 9%
BMC Remedy Help Desk 1,528 8%
BMC Service Desk Express 1,000 < 5%
Salesforce.com Remedyforce 872 < 5%
HelpSTAR 580 < 5%
BMC Track-It! 456 < 5%
LANDesk Service Desk 376 < 5%
FrontRange HEAT 346 < 5%
Zendesk Ticketing 337 < 5%
Zendesk Chat 241 < 5%
PeopleSoft HelpDesk 207 < 5%
Zendesk Support 163 < 5%
Symantec ServiceDesk 142 < 5%
Spiceworks Help Desk 71 < 5%
Siebel HelpDesk 71 < 5%
Atlassian Statuspage 65 < 5%