IT Helpdesk Management products

28,625 Companies

What is IT Helpdesk Management?


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Market Share of IT Helpdesk Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 24 products in the IT Helpdesk Management category, and have found 28,625 companies using these products.

IT Helpdesk Management
IT Helpdesk Management
28,625
Companies using IT Helpdesk Management
IT Helpdesk Management
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    Product Install base
    # of companies we found using this product
    Market Share
    HP Service Manager 4,057 14%
    Freshservice 3,835 13%
    Atlassian Statuspage 3,668 12%
    JIRA Service Desk 3,323 11%
    HP Service Desk 2,274 7%
    CA Service Desk Manager 2,231 7%
    BMC Remedy Help Desk 1,704 < 5%
    Zendesk Ticketing 1,375 < 5%
    SysAid Help Desk 1,133 < 5%
    BMC Service Desk Express 1,112 < 5%
    BMC Track-It! 653 < 5%
    HelpSTAR 636 < 5%
    Zendesk Support 580 < 5%
    LANDesk Service Desk 429 < 5%
    FrontRange HEAT 422 < 5%
    Spiceworks Help Desk 280 < 5%
    PeopleSoft HelpDesk 243 < 5%
    Symantec ServiceDesk 166 < 5%
    OTRS 165 < 5%
    Vivantio 136 < 5%
    Siebel HelpDesk 95 < 5%
    CA Business Service Insight 73 < 5%
    Zendesk Talk 24 < 5%
    Softopia 11 < 5%

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