IT Helpdesk Management products

30,884 Companies

What is IT Helpdesk Management?


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Market Share of IT Helpdesk Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 25 products in the IT Helpdesk Management category, and have found 30,884 companies using these products.

IT Helpdesk Management
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30,884
Companies using IT Helpdesk Management
IT Helpdesk Management

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Get targeted set of companies that use IT Helpdesk Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
HP Service Manager 4,251 13%
Atlassian Statuspage 3,546 11%
Freshservice 3,070 9%
JIRA Service Desk 2,816 9%
HP Service Desk 2,424 7%
CA Service Desk Manager 2,331 7%
SysAid 2,321 7%
BMC Remedy Help Desk 1,821 < 5%
Zendesk Ticketing 1,266 < 5%
BMC Service Desk Express 1,176 < 5%
Salesforce.com Remedyforce 1,135 < 5%
SysAid Help Desk 1,005 < 5%
HelpSTAR 665 < 5%
BMC Track-It! 647 < 5%
Zendesk Support 544 < 5%
LANDesk Service Desk 455 < 5%
FrontRange HEAT 408 < 5%
Spiceworks Help Desk 258 < 5%
PeopleSoft HelpDesk 248 < 5%
Symantec ServiceDesk 174 < 5%
Vivantio 120 < 5%
Siebel HelpDesk 89 < 5%
CA Business Service Insight 82 < 5%
Zendesk Talk 21 < 5%
Softopia 11 < 5%