IT Helpdesk Management products

43,116 Companies

What is IT Helpdesk Management?


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Market Share of IT Helpdesk Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 24 products in the IT Helpdesk Management category, and have found 43,116 companies using these products.

IT Helpdesk Management
IT Helpdesk Management
43,116
Companies using IT Helpdesk Management
IT Helpdesk Management
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    Product Install base
    # of companies we found using this product
    Market Share
    JIRA Service Desk 6,420 14%
    Atlassian Statuspage 5,507 12%
    Freshservice 5,443 12%
    HP Service Manager 5,327 12%
    CA Service Desk Manager 2,856 6%
    Zendesk Ticketing 2,634 6%
    HP Service Desk 2,582 < 5%
    SysAid Help Desk 2,574 < 5%
    BMC Remedy Help Desk 2,350 < 5%
    Zendesk Support 1,532 < 5%
    BMC Service Desk Express 1,278 < 5%
    BMC Track-It! 838 < 5%
    HelpSTAR 784 < 5%
    OTRS 619 < 5%
    LANDesk Service Desk 502 < 5%
    FrontRange HEAT 468 < 5%
    Spiceworks Help Desk 401 < 5%
    PeopleSoft HelpDesk 300 < 5%
    Symantec ServiceDesk 202 < 5%
    Vivantio 169 < 5%
    Siebel HelpDesk 123 < 5%
    CA Business Service Insight 108 < 5%
    Zendesk Talk 88 < 5%
    Softopia 11 < 5%

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