IT Helpdesk Management products

80,867 Companies

What is IT Helpdesk Management?


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Market Share of IT Helpdesk Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 33 products in the IT Helpdesk Management category, and have found 80,867 companies using these products.

IT Helpdesk Management
IT Helpdesk Management
80,867
Companies using IT Helpdesk Management
IT Helpdesk Management
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    Product Install base
    # of companies we found using this product
    Market Share
    ServiceNow 34,153 42%
    Atlassian Statuspage 6,259 7%
    Freshservice 6,184 7%
    JIRA Service Desk 6,057 7%
    TOPdesk 5,214 6%
    HP Service Manager 3,915 < 5%
    Zendesk Ticketing 2,617 < 5%
    SysAid Help Desk 2,490 < 5%
    CA Service Desk Manager 2,088 < 5%
    BMC Remedy Help Desk 1,800 < 5%
    HappyFox 1,733 < 5%
    Zendesk Support 1,511 < 5%
    HP Service Desk 1,071 < 5%
    EasyVista 1,019 < 5%
    BMC Service Desk Express 878 < 5%
    OTRS 618 < 5%
    BMC Track-It! 601 < 5%
    HelpSTAR 581 < 5%
    LANDesk Service Desk 356 < 5%
    Spiceworks Help Desk 290 < 5%
    FrontRange HEAT 283 < 5%
    VMware Service Manager 264 < 5%
    PeopleSoft HelpDesk 193 < 5%
    Symantec ServiceDesk 145 < 5%
    Agiloft 128 < 5%
    Vivantio 126 < 5%
    Siebel HelpDesk 91 < 5%
    Zendesk Talk 84 < 5%
    CA Business Service Insight 68 < 5%
    Vision Helpdesk 24 < 5%
    Halp 13 < 5%
    Halo Service Desk 11 < 5%
    Softopia 2 < 5%

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