IT Helpdesk Management products

19,243 Companies

What is IT Helpdesk Management?


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Market Share of IT Helpdesk Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 23 products in the IT Helpdesk Management category, and have found 19,243 companies using these products.

IT Helpdesk Management
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19,243
Companies using IT Helpdesk Management
IT Helpdesk Management

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Get targeted set of companies that use IT Helpdesk Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
HP Service Manager 3,332 17%
HP Service Desk 2,101 10%
CA Service Desk Manager 1,787 9%
SysAid 1,764 9%
JIRA Service Desk 1,761 9%
Freshservice 1,599 8%
BMC Remedy Help Desk 1,482 7%
BMC Service Desk Express 968 < 5%
Salesforce.com Remedyforce 877 < 5%
HelpSTAR 570 < 5%
SysAid Help Desk 467 < 5%
BMC Track-It! 463 < 5%
Zendesk Ticketing 433 < 5%
LANDesk Service Desk 370 < 5%
FrontRange HEAT 347 < 5%
Zendesk Support 234 < 5%
PeopleSoft HelpDesk 210 < 5%
Symantec ServiceDesk 141 < 5%
Atlassian Statuspage 81 < 5%
Spiceworks Help Desk 77 < 5%
Siebel HelpDesk 69 < 5%
CA Business Service Insight 59 < 5%
Vivantio 51 < 5%