IT Helpdesk Management products

24,486 Companies

What is IT Helpdesk Management?


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Market Share of IT Helpdesk Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 25 products in the IT Helpdesk Management category, and have found 24,486 companies using these products.

IT Helpdesk Management
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24,486
Companies using IT Helpdesk Management
IT Helpdesk Management

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Get targeted set of companies that use IT Helpdesk Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
HP Service Manager 4,040 16%
Freshservice 2,508 10%
HP Service Desk 2,404 9%
JIRA Service Desk 2,291 9%
CA Service Desk Manager 2,164 8%
SysAid 2,056 8%
BMC Remedy Help Desk 1,768 7%
BMC Service Desk Express 1,112 < 5%
Salesforce.com Remedyforce 1,014 < 5%
Zendesk Ticketing 956 < 5%
HelpSTAR 647 < 5%
SysAid Help Desk 613 < 5%
BMC Track-It! 576 < 5%
LANDesk Service Desk 426 < 5%
Zendesk Support 416 < 5%
FrontRange HEAT 401 < 5%
PeopleSoft HelpDesk 239 < 5%
Atlassian Statuspage 208 < 5%
Spiceworks Help Desk 192 < 5%
Symantec ServiceDesk 165 < 5%
Vivantio 108 < 5%
Siebel HelpDesk 80 < 5%
CA Business Service Insight 78 < 5%
Zendesk Talk 14 < 5%
Softopia 10 < 5%