IT Helpdesk Management products

38,014 Companies

What is IT Helpdesk Management?


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Market Share of IT Helpdesk Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 24 products in the IT Helpdesk Management category, and have found 38,014 companies using these products.

IT Helpdesk Management
IT Helpdesk Management
38,014
Companies using IT Helpdesk Management
IT Helpdesk Management
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    Product Install base
    # of companies we found using this product
    Market Share
    JIRA Service Desk 4,930 12%
    HP Service Manager 4,908 12%
    Atlassian Statuspage 4,862 12%
    Freshservice 4,623 12%
    CA Service Desk Manager 2,616 6%
    HP Service Desk 2,539 6%
    SysAid Help Desk 2,333 6%
    BMC Remedy Help Desk 2,292 6%
    Zendesk Ticketing 2,216 < 5%
    BMC Service Desk Express 1,181 < 5%
    Zendesk Support 1,121 < 5%
    BMC Track-It! 830 < 5%
    HelpSTAR 783 < 5%
    OTRS 554 < 5%
    LANDesk Service Desk 488 < 5%
    FrontRange HEAT 467 < 5%
    Spiceworks Help Desk 386 < 5%
    PeopleSoft HelpDesk 283 < 5%
    Symantec ServiceDesk 195 < 5%
    Vivantio 136 < 5%
    Siebel HelpDesk 117 < 5%
    CA Business Service Insight 91 < 5%
    Zendesk Talk 52 < 5%
    Softopia 11 < 5%

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