IT Helpdesk Management products

30,276 Companies

What is IT Helpdesk Management?


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Market Share of IT Helpdesk Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 25 products in the IT Helpdesk Management category, and have found 30,276 companies using these products.

IT Helpdesk Management
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30,276
Companies using IT Helpdesk Management
IT Helpdesk Management

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Get targeted set of companies that use IT Helpdesk Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
HP Service Manager 4,015 13%
Atlassian Statuspage 3,306 10%
JIRA Service Desk 3,258 10%
Freshservice 2,871 9%
HP Service Desk 2,286 7%
SysAid 2,230 7%
CA Service Desk Manager 2,223 7%
BMC Remedy Help Desk 1,703 < 5%
Zendesk Ticketing 1,390 < 5%
SysAid Help Desk 1,142 < 5%
BMC Service Desk Express 1,106 < 5%
Salesforce.com Remedyforce 1,094 < 5%
HelpSTAR 634 < 5%
BMC Track-It! 632 < 5%
Zendesk Support 585 < 5%
LANDesk Service Desk 434 < 5%
FrontRange HEAT 387 < 5%
Spiceworks Help Desk 281 < 5%
PeopleSoft HelpDesk 231 < 5%
Symantec ServiceDesk 162 < 5%
Vivantio 113 < 5%
Siebel HelpDesk 85 < 5%
CA Business Service Insight 74 < 5%
Zendesk Talk 23 < 5%
Softopia 11 < 5%