IT Helpdesk Management products

28,555 Companies

What is IT Helpdesk Management?


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Market Share of IT Helpdesk Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 24 products in the IT Helpdesk Management category, and have found 28,555 companies using these products.

IT Helpdesk Management
IT Helpdesk Management
28,555
Companies using IT Helpdesk Management
IT Helpdesk Management
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    Product Install base
    # of companies we found using this product
    Market Share
    HP Service Manager 4,106 14%
    Freshservice 3,763 13%
    Atlassian Statuspage 3,678 12%
    JIRA Service Desk 3,240 11%
    HP Service Desk 2,299 8%
    CA Service Desk Manager 2,261 7%
    BMC Remedy Help Desk 1,727 6%
    Zendesk Ticketing 1,381 < 5%
    SysAid Help Desk 1,141 < 5%
    BMC Service Desk Express 1,118 < 5%
    BMC Track-It! 658 < 5%
    HelpSTAR 636 < 5%
    Zendesk Support 579 < 5%
    LANDesk Service Desk 434 < 5%
    FrontRange HEAT 389 < 5%
    Spiceworks Help Desk 281 < 5%
    PeopleSoft HelpDesk 234 < 5%
    OTRS 164 < 5%
    Symantec ServiceDesk 161 < 5%
    Vivantio 112 < 5%
    Siebel HelpDesk 85 < 5%
    CA Business Service Insight 74 < 5%
    Zendesk Talk 23 < 5%
    Softopia 11 < 5%

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