IT Helpdesk Management products

21,674 Companies

What is IT Helpdesk Management?


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Market Share of IT Helpdesk Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 23 products in the IT Helpdesk Management category, and have found 21,674 companies using these products.

IT Helpdesk Management
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21,674
Companies using IT Helpdesk Management
IT Helpdesk Management

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Get targeted set of companies that use IT Helpdesk Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
HP Service Manager 3,613 16%
HP Service Desk 2,167 9%
JIRA Service Desk 2,109 9%
CA Service Desk Manager 1,938 8%
SysAid 1,915 8%
Freshservice 1,633 7%
BMC Remedy Help Desk 1,622 7%
BMC Service Desk Express 1,019 < 5%
Salesforce.com Remedyforce 962 < 5%
Zendesk Ticketing 905 < 5%
HelpSTAR 614 < 5%
SysAid Help Desk 579 < 5%
BMC Track-It! 546 < 5%
LANDesk Service Desk 390 < 5%
FrontRange HEAT 387 < 5%
Zendesk Support 387 < 5%
PeopleSoft HelpDesk 223 < 5%
Spiceworks Help Desk 184 < 5%
Symantec ServiceDesk 156 < 5%
Atlassian Statuspage 102 < 5%
Vivantio 87 < 5%
Siebel HelpDesk 72 < 5%
CA Business Service Insight 64 < 5%