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Companies using OTRS

We have data on 618 companies that use OTRS. The companies using OTRS are most often found in United States and in the Information Technology and Services industry. OTRS is most often used by companies with 50-200 employees and 10M-50M dollars in revenue. Our data for OTRS usage goes back as far as 2 years and 10 months.

If you’re interested in the companies that use OTRS, you may want to check out ServiceNow and JIRA Service Desk as well.

Who uses OTRS?

Some of the companies that use OTRS include:
Company Infosys Ltd
Website infosys.com
Country India
Revenue >1000M
Company Size >10000
Company Cisco Systems, Inc.
Website cisco.com
Country United States
Revenue >1000M
Company Size >10000
Company Wipro Ltd
Website wipro.com
Country India
Revenue >1000M
Company Size >10000
Company VMware Inc
Website vmware.com
Country United States
Revenue >1000M
Company Size >10000
Company University of Maryland
Website umd.edu
Country United States
Revenue >1000M
Company Size >10000

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OTRS Market Share and Competitors in IT Helpdesk Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including IT Helpdesk Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the IT Helpdesk Management category, OTRS has a market share of about 0.8%. Other major and competing products in this category include:

OTRS
IT Helpdesk Management
OTRS market share in IT Helpdesk Management is about 0.76%
618
Companies using OTRS
IT Helpdesk Management
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    What is OTRS?

    OTRS (Open-Source Ticket Request System) is a service management solution that helps companies to manage and process the requests of internal and external customers. It includes service management tools, allows for the automation of tickets and processes, offers a wide range of different functionalities that can be integrated. It allows customization, provides integrated process templates for standardized and frequently recurring workflows, multichannel communication, knowledge management, account security and more. It offers products named STORM powered by OTRS and CONTROL powered by OTRS.

    Top Industries that use OTRS

    Looking at OTRS customers by industry, we find that Information Technology and Services (23%), Computer Software (8%), Telecommunications (8%) and Higher Education (5%) are the largest segments.

    Companies using OTRS - Distribution by industry

    Top Countries that use OTRS

    37% of OTRS customers are in United States, 11% are in India, 6% are in United Kingdom and 5% are in Canada.

    OTRS customers by country

    Distribution of companies that use OTRS based on company size (Employees)

    Of all the customers that are using OTRS, 17% are small (<50 employees), 45% are medium-sized and 36% are large (>1000 employees).

    Companies using OTRS, by size (number of employees)

    Distribution of companies that use OTRS based on company size (Revenue)

    Of all the customers that are using OTRS, 38% are small (<$50M), 22% are medium-sized and 36% are large (>$1000M).

    OTRS clients - distribution by company revenue

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