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Companies using OTRS

We have data on 164 companies that use OTRS. The companies using OTRS are most often found in United States and in the Computer Software industry. OTRS is most often used by companies with 50-200 employees and 10M-50M dollars in revenue. Our data for OTRS usage goes back as far as 6 months.

If you’re interested in the companies that use OTRS, you may want to check out ServiceNow and HP Service Manager as well.

Who uses OTRS?

Some of the companies that use OTRS include:
Company HELLA GmbH & Co KgaA
Website hella.com
Country Germany
Revenue >1000M
Company Size >10000
Company National Oceanic and Atmospheric Administration
Website noaa.gov
Country United States
Revenue >1000M
Company Size >10000
Company Sonata Software Ltd
Website sonata-software.com
Country India
Revenue 200M-1000M
Company Size 1000-5000
Company Emily Griffith Technical College
Website emilygriffith.edu
Country United States
Revenue 10M-50M
Company Size 50-200

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OTRS Market Share and Competitors in IT Helpdesk Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including IT Helpdesk Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the IT Helpdesk Management category, OTRS has a market share of about 0.6%. Other major and competing products in this category include:

OTRS
IT Helpdesk Management
OTRS market share in IT Helpdesk Management is about 0.57%
164
Companies using OTRS
IT Helpdesk Management
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    What is OTRS?

    OTRS (Open-Source Ticket Request System) is a service management solution that helps companies to manage and process the requests of internal and external customers. It includes service management tools, allows for the automation of tickets and processes, offers a wide range of different functionalities that can be integrated. It allows customization, provides integrated process templates for standardized and frequently recurring workflows, multichannel communication, knowledge management, account security and more. It offers products named STORM powered by OTRS and CONTROL powered by OTRS.

    Top Industries that use OTRS

    Looking at OTRS customers by industry, we find that Computer Software (19%), Information Technology and Services (14%), Telecommunications (8%) and Higher Education (6%) are the largest segments.

    Companies using OTRS - Distribution by industry

    Top Countries that use OTRS

    34% of OTRS customers are in United States, 7% are in India and 7% are in United Kingdom.

    OTRS customers by country

    Distribution of companies that use OTRS based on company size (Employees)

    Of all the customers that are using OTRS, 16% are small (<50 employees), 40% are medium-sized and 40% are large (>1000 employees).

    Companies using OTRS, by size (number of employees)

    Distribution of companies that use OTRS based on company size (Revenue)

    Of all the customers that are using OTRS, 45% are small (<$50M), 8% are medium-sized and 36% are large (>$1000M).

    OTRS clients - distribution by company revenue

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