We have data on 164 companies that use OTRS. The companies using OTRS are most often found in United States and in the Computer Software industry. OTRS is most often used by companies with 50-200 employees and 10M-50M dollars in revenue. Our data for OTRS usage goes back as far as 6 months.
|Company||HELLA GmbH & Co KgaA|
|Company||National Oceanic and Atmospheric Administration|
|Company||Sonata Software Ltd|
|Company||Emily Griffith Technical College|
|HELLA GmbH & Co KgaA||hella.com||Germany||>1000M||>10000|
|National Oceanic and Atmospheric Administration||noaa.gov||United States||>1000M||>10000|
|Sonata Software Ltd||sonata-software.com||India||200M-1000M||1000-5000|
|Emily Griffith Technical College||emilygriffith.edu||United States||10M-50M||50-200|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including IT Helpdesk Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the IT Helpdesk Management category, OTRS has a market share of about 0.6%. Other major and competing products in this category include:
OTRS (Open-Source Ticket Request System) is a service management solution that helps companies to manage and process the requests of internal and external customers. It includes service management tools, allows for the automation of tickets and processes, offers a wide range of different functionalities that can be integrated. It allows customization, provides integrated process templates for standardized and frequently recurring workflows, multichannel communication, knowledge management, account security and more. It offers products named STORM powered by OTRS and CONTROL powered by OTRS.
Looking at OTRS customers by industry, we find that Computer Software (19%), Information Technology and Services (14%), Telecommunications (8%) and Higher Education (6%) are the largest segments.
34% of OTRS customers are in United States, 7% are in India and 7% are in United Kingdom.
Of all the customers that are using OTRS, 16% are small (<50 employees), 40% are medium-sized and 40% are large (>1000 employees).
Of all the customers that are using OTRS, 45% are small (<$50M), 8% are medium-sized and 36% are large (>$1000M).