We have data on 20,688 companies that use ServiceNow. The companies using ServiceNow are most often found in United States and in the Computer Software industry. ServiceNow is most often used by companies with 50-200 employees and 1M-10M dollars in revenue. Our data for ServiceNow usage goes back as far as 6 years and 5 months.
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including IT Management Software. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the IT Management Software category, ServiceNow has a market share of about 7.2%. Other major and competing products in this category include:
ServiceNow is a platform-as-a-service provider of Service Management software for the entire enterprise. It also provides a platform for forms-based workflow application development
Looking at ServiceNow customers by industry, we find that Computer Software (21%) and Information Technology and Services (13%) are the largest segments.
62% of ServiceNow customers are in United States and 7% are in United Kingdom.
Of all the customers that are using ServiceNow, 28% are small (<50 employees), 40% are medium-sized and 31% are large (>1000 employees).
Of all the customers that are using ServiceNow, a majority (54%) are small (<$50M), 31% are large (>$1000M) and 9% are medium-sized.