We have data on 97 companies that use Siebel HelpDesk. The companies using Siebel HelpDesk are most often found in United States and in the Computer Software industry. Siebel HelpDesk is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Siebel HelpDesk usage goes back as far as 6 years and 2 months.
|Company||FIRST NATIONAL BANK OF PENNSYLVANIA|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including IT Helpdesk Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the IT Helpdesk Management category, Siebel HelpDesk has a market share of about 0.3%. Other major and competing products in this category include:
Siebel HelpDesk is a suite of support solutions which allows organizations to manage service for their internal support organizations. The module is designed to reduce the support agent's workload while increasing first-contact problem resolution rates.
Looking at Siebel HelpDesk customers by industry, we find that Computer Software (13%), Information Technology and Services (11%), Banking (9%) and Telecommunications (7%) are the largest segments.
59% of Siebel HelpDesk customers are in United States and 7% are in United Kingdom.
Of all the customers that are using Siebel HelpDesk, a majority (68%) are large (>1000 employees), 13% are small (<50 employees) and 10% are medium-sized.
Of all the customers that are using Siebel HelpDesk, a majority (68%) are large (>$1000M), 10% are small (<$50M) and 6% are medium-sized.