We have data on 2,574 companies that use SysAid Help Desk. The companies using SysAid Help Desk are most often found in United States and in the Information Technology and Services industry. SysAid Help Desk is most often used by companies with 50-200 employees and 10M-50M dollars in revenue. Our data for SysAid Help Desk usage goes back as far as 2 years and 10 months.
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including IT Helpdesk Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the IT Helpdesk Management category, SysAid Help Desk has a market share of about 6.0%. Other major and competing products in this category include:
SysAid Help Desk is an IT support help desk software that provides features such as ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, industry benchmarking, remote control from a single platform.
Looking at SysAid Help Desk customers by industry, we find that Information Technology and Services (15%) and Hospital & Health Care (6%) are the largest segments.
55% of SysAid Help Desk customers are in United States, 9% are in United Kingdom and 5% are in Canada.
Of all the customers that are using SysAid Help Desk, a majority (53%) are medium-sized, 31% are large ( >1000 employees) and 16 are small (<50 employees).
Of all the customers that are using SysAid Help Desk, 44% are small (<$50M), 24% are medium-sized and 24% are large (>$1000M).