We have data on 1,633 companies that use Freshservice. The companies using Freshservice are most often found in United States and in the Computer Software industry. Freshservice is most often used by companies with 50-200 employees and 10M-50M dollars in revenue. Our data for Freshservice usage goes back as far as 3 years and 2 months.
|AMERICARES FOUNDATION INC||americares.org||United States||>1000M||50-200|
|5.11, Inc.||511tactical.com||United States||200M-1000M||1000-5000|
|Teach First||teachfirst.org.uk||United Kingdom||50M-100M||500-1000|
|LOFT Interiors||loft-interiors.co.uk||United Kingdom||10M-50M||50-200|
|Raleigh International||raleighinternational.org||United Kingdom||10M-50M||50-200|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including IT Helpdesk Management. In the IT Helpdesk Management category, Freshservice has a market share of about 7.5%. Other major and competing products in this category include:
Freshservice is a cloud-based service desk and takes a fresh approach towards ITIL. It puts a refreshing user interface on top of robust ticketing and asset management capabilities.
Looking at Freshservice customers by industry, we find that Computer Software (11%) and Information Technology and Services (10%) are the largest segments.
47% of Freshservice customers are in United States, 13% are in United Kingdom, 6% are in Australia and 6% are in Canada.