Companies using Freshservice
We have data on 5,981 companies that use Freshservice. The companies using Freshservice are most often found in United States and in the Information Technology and Services industry. Freshservice is most often used by companies with 50-200 employees and 10M-50M dollars in revenue. Our data for Freshservice usage goes back as far as 7 years and 5 months.
If you’re interested in the companies that use Freshservice, you may want to check out ServiceNow and JIRA Service Desk as well.
Who uses Freshservice?
| Company | Shift Technologies |
| Website | shift.com |
| Country | United States |
| Revenue | 200M-1000M |
| Company Size | 1000-5000 |
| Company | Klaviyo |
| Website | klaviyo.com |
| Country | United States |
| Revenue | 50M-100M |
| Company Size | 1000-5000 |
| Company | Quantiphi |
| Website | quantiphi.com |
| Country | United States |
| Revenue | 200M-1000M |
| Company Size | 1000-5000 |
| Company | eSUB Construction Software |
| Website | esub.com |
| Country | United States |
| Revenue | 10M-50M |
| Company Size | 50-200 |
| Company | TouchBistro |
| Website | touchbistro.com |
| Country | United States |
| Revenue | 100M-200M |
| Company Size | 500-1000 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| Shift Technologies | shift.com | United States | 200M-1000M | 1000-5000 |
| Klaviyo | klaviyo.com | United States | 50M-100M | 1000-5000 |
| Quantiphi | quantiphi.com | United States | 200M-1000M | 1000-5000 |
| eSUB Construction Software | esub.com | United States | 10M-50M | 50-200 |
| TouchBistro | touchbistro.com | United States | 100M-200M | 500-1000 |
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Freshservice Market Share and Competitors in IT Helpdesk Management
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including IT Helpdesk Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the IT Helpdesk Management category, Freshservice has a market share of about 7.7%. Other major and competing products in this category include:
IT Helpdesk Management
What is Freshservice?
Freshservice is a cloud-based service desk and takes a fresh approach towards ITIL. It puts a refreshing user interface on top of robust ticketing and asset management capabilities.
Top Industries that use Freshservice
Looking at Freshservice customers by industry, we find that Information Technology and Services (11%) is the largest segment.
Top Countries that use Freshservice
41% of Freshservice customers are in United States, 12% are in United Kingdom, 6% are in Australia and 5% are in Canada.
Distribution of companies that use Freshservice based on company size (Employees)
Of all the customers that are using Freshservice, a majority (59%) are medium-sized, 14% are large ( >1000 employees) and 26 are small (<50 employees).
Distribution of companies that use Freshservice based on company size (Revenue)
Of all the customers that are using Freshservice, a majority (57%) are small (<$50M), 12% are large (>$1000M) and 26% are medium-sized.
