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Companies using Freshservice

We have data on 5,981 companies that use Freshservice. The companies using Freshservice are most often found in United States and in the Information Technology and Services industry. Freshservice is most often used by companies with 50-200 employees and 10M-50M dollars in revenue. Our data for Freshservice usage goes back as far as 7 years and 4 months.

If you’re interested in the companies that use Freshservice, you may want to check out ServiceNow and JIRA Service Desk as well.

Who uses Freshservice?

Some of the companies that use Freshservice include:
Company Shift Technologies
Website shift.com
Country United States
Revenue 200M-1000M
Company Size 1000-5000
Company Klaviyo
Website klaviyo.com
Country United States
Revenue 50M-100M
Company Size 1000-5000
Company Quantiphi
Website quantiphi.com
Country United States
Revenue 200M-1000M
Company Size 1000-5000
Company eSUB Construction Software
Website esub.com
Country United States
Revenue 10M-50M
Company Size 50-200
Company TouchBistro
Website touchbistro.com
Country United States
Revenue 100M-200M
Company Size 500-1000

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Freshservice Market Share and Competitors in IT Helpdesk Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including IT Helpdesk Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the IT Helpdesk Management category, Freshservice has a market share of about 7.7%. Other major and competing products in this category include:

Freshservice
IT Helpdesk Management
Freshservice market share in IT Helpdesk Management is about 7.72%
5,981
Companies using Freshservice
IT Helpdesk Management
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    What is Freshservice?

    Freshservice is a cloud-based service desk and takes a fresh approach towards ITIL. It puts a refreshing user interface on top of robust ticketing and asset management capabilities.

    Top Industries that use Freshservice

    Looking at Freshservice customers by industry, we find that Information Technology and Services (11%) is the largest segment.

    Companies using Freshservice - Distribution by industry

    Top Countries that use Freshservice

    41% of Freshservice customers are in United States, 12% are in United Kingdom, 6% are in Australia and 5% are in Canada.

    Freshservice customers by country

    Distribution of companies that use Freshservice based on company size (Employees)

    Of all the customers that are using Freshservice, a majority (59%) are medium-sized, 14% are large ( >1000 employees) and 26 are small (<50 employees).

    Companies using Freshservice, by size (number of employees)

    Distribution of companies that use Freshservice based on company size (Revenue)

    Of all the customers that are using Freshservice, a majority (57%) are small (<$50M), 12% are large (>$1000M) and 26% are medium-sized.

    Freshservice clients - distribution by company revenue

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