We have data on 2,216 companies that use Zendesk Ticketing. The companies using Zendesk Ticketing are most often found in United States and in the Computer Software industry. Zendesk Ticketing is most often used by companies with 50-200 employees and 1M-10M dollars in revenue. Our data for Zendesk Ticketing usage goes back as far as 3 years.
|Company||NATIONAL COUNCIL FOR BEHAVIORAL HEALTH|
|Company||SMC Corporation of America|
|NATIONAL COUNCIL FOR BEHAVIORAL HEALTH||thenationalcouncil.org||United States||10M-50M||200-500|
|SMC Corporation of America||smcusa.com||United States||>1000M||>10000|
|NetSuite Inc||netsuite.com||United States||200M-1000M||>10000|
|Blackfriars Group||blackfriarsgroup.com||United Kingdom||1M-10M||>10000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including IT Helpdesk Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the IT Helpdesk Management category, Zendesk Ticketing has a market share of about 5.8%. Other major and competing products in this category include:
Zendesk is a ticketing system for incoming customer requests for support and generates an automated customer service ticket.
Looking at Zendesk Ticketing customers by industry, we find that Computer Software (16%), Information Technology and Services (16%) and Internet (6%) are the largest segments.
74% of Zendesk Ticketing customers are in United States, 6% are in United Kingdom and 5% are in Canada.
Of all the customers that are using Zendesk Ticketing, a majority (50%) are medium-sized, 25% are large ( >1000 employees) and 24 are small (<50 employees).
Of all the customers that are using Zendesk Ticketing, a majority (62%) are small (<$50M), 20% are large (>$1000M) and 11% are medium-sized.