We have data on 168 companies that use Symantec ServiceDesk. The companies using Symantec ServiceDesk are most often found in United States and in the Computer Software industry. Symantec ServiceDesk is most often used by companies with 1000-5000 employees and >1000M dollars in revenue. Our data for Symantec ServiceDesk usage goes back as far as 4 years and 4 months.
|Keuka College||keuka.edu||United States||50M-100M||1000-5000|
|Core BTS, Inc.||corebts.com||United States||50M-100M||500-1000|
|Maricopa County||maricopa.gov||United States||>1000M||>10000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 12,500 technology products, including IT Helpdesk Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the IT Helpdesk Management category, Symantec ServiceDesk has a market share of about 0.6%. Other major and competing products in this category include:
Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes.
Looking at Symantec ServiceDesk customers by industry, we find that Computer Software (18%), Hospital & Health Care (7%) and Information Technology and Services (7%) are the largest segments.
69% of Symantec ServiceDesk customers are in United States.