We have data on 636 companies that use HelpSTAR. The companies using HelpSTAR are most often found in United States and in the Hospital & Health Care industry. HelpSTAR is most often used by companies with 1000-5000 employees and >1000M dollars in revenue. Our data for HelpSTAR usage goes back as far as 6 years and 3 months.
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including IT Helpdesk Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the IT Helpdesk Management category, HelpSTAR has a market share of about 2.2%. Other major and competing products in this category include:
HelpSTAR is a service desk solution.HelpSTAR provides plenty of features such as problem and incident management, change management, configuration management, knowledge management and real-time dashboard.HelpSTAR provides features such as problem and incident management, change management, configuration management, knowledge management and real-time dashboard.
Looking at HelpSTAR customers by industry, we find that Hospital & Health Care (12%), Computer Software (11%) and Higher Education (8%) are the largest segments.
81% of HelpSTAR customers are in United States.
Of all the customers that are using HelpSTAR, 15% are small (<50 employees), 39% are medium-sized and 45% are large (>1000 employees).
Of all the customers that are using HelpSTAR, 27% are small (<$50M), 28% are medium-sized and 37% are large (>$1000M).