We have data on 1,181 companies that use BMC Service Desk Express. The companies using BMC Service Desk Express are most often found in United States and in the Information Technology and Services industry. BMC Service Desk Express is most often used by companies with 1000-5000 employees and >1000M dollars in revenue. Our data for BMC Service Desk Express usage goes back as far as 6 years and 9 months.
|Company||BLUE CROSS BLUE SHIELD ASSOCIATION|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including IT Helpdesk Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the IT Helpdesk Management category, BMC Service Desk Express has a market share of about 3.1%. Other major and competing products in this category include:
The BMC Service Desk Express solution provides the central hub for IT management, by recording and tracking company IT users, resources and assets and their associated incidents, problems, and changes. To allow BMC Service Desk Express to serve as this central repository, the BMC Service Desk Express Integration Engine provides thorough and robust integration with other applications and reference data stores in the organization.
Looking at BMC Service Desk Express customers by industry, we find that Information Technology and Services (16%), Hospital & Health Care (9%), Government Administration (6%) and Higher Education (5%) are the largest segments.
67% of BMC Service Desk Express customers are in United States, 9% are in Canada and 5% are in United Kingdom.
Of all the customers that are using BMC Service Desk Express, a majority (60%) are large (>1000 employees), 11% are small (<50 employees) and 27% are medium-sized.
Of all the customers that are using BMC Service Desk Express, 35% are small (<$50M), 9% are medium-sized and 48% are large (>$1000M).