We have data on 1,019 companies that use BMC Service Desk Express. The companies using BMC Service Desk Express are most often found in United States and in the Computer Software industry. BMC Service Desk Express is most often used by companies with 1000-5000 employees and >1000M dollars in revenue. Our data for BMC Service Desk Express usage goes back as far as 4 years and 9 months.
|KENO KOZIE ASSOCIATES||kenokozie.com||United States||50M-100M||200-500|
|Service Stream Ltd||servicestream.com.au||Australia||200M-1000M||1000-5000|
|Gables Residential Services, Inc.||gables.com||United States||200M-1000M||1000-5000|
|Boart Longyear Ltd||boartlongyear.com||United States||200M-1000M||1000-5000|
|ASYNC-NU MICROSYSTEMS||async-nu.com||United States||10M-50M||50-200|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including IT Helpdesk Management. In the IT Helpdesk Management category, BMC Service Desk Express has a market share of about 4.7%. Other major and competing products in this category include:
The BMC Service Desk Express solution provides the central hub for IT management, by recording and tracking company IT users, resources and assets and their associated incidents, problems, and changes. To allow BMC Service Desk Express to serve as this central repository, the BMC Service Desk Express Integration Engine provides thorough and robust integration with other applications and reference data stores in the organization.
Looking at BMC Service Desk Express customers by industry, we find that Computer Software (16%), Hospital & Health Care (11%) and Higher Education (6%) are the largest segments.
63% of BMC Service Desk Express customers are in United States, 10% are in Canada and 5% are in United Kingdom.