We have data on 2,167 companies that use HP Service Desk. The companies using HP Service Desk are most often found in United States and in the Computer Software industry. HP Service Desk is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for HP Service Desk usage goes back as far as 5 years.
|Critical Mass Inc.||criticalmass.com||Canada||100M-200M||500-1000|
|Gables Residential Services, Inc.||gables.com||United States||200M-1000M||1000-5000|
|QA Limited||qa.com||United Kingdom||200M-1000M||1000-5000|
|Pink Elephant Inc.||pinkelephant.com||Canada||10M-50M||50-200|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including IT Helpdesk Management. In the IT Helpdesk Management category, HP Service Desk has a market share of about 10.0%. Other major and competing products in this category include:
HP Service desk solutions use a consistent set of automated processes to quickly and efficiently handle service delivery and support while bringing together a broad range of ITSM capabilities, Big Data and social collaboration to enable your workforce with connected intelligence. ITIL-framework IT service desk solution has social, mobile, and collaborative functionality, extensive automation, powerful SLAs, intuitive self-service capabilities, and advanced analytics to accelerates service delivery and improve support.
Looking at HP Service Desk customers by industry, we find that Computer Software (23%), Information Technology and Services (10%) and Banking (5%) are the largest segments.
44% of HP Service Desk customers are in United States and 6% are in United Kingdom.