We have data on 4,908 companies that use HP Service Manager. The companies using HP Service Manager are most often found in United States and in the Information Technology and Services industry. HP Service Manager is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for HP Service Manager usage goes back as far as 6 years and 11 months.
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including IT Helpdesk Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the IT Helpdesk Management category, HP Service Manager has a market share of about 12.9%. Other major and competing products in this category include:
HP Service Manager also known as PNMS (Peregrine Network Management System) is a single-point-of-contact IT service desk software that uses a consistent set of automated processes to quickly and efficiently handle service delivery and support.It sets the standard for IT service management (ITSM) enterprise solutions by increasing service quality, improving staff efficiency, and reducing operational and business risks.
Looking at HP Service Manager customers by industry, we find that Information Technology and Services (31%), Computer Software (7%) and Financial Services (5%) are the largest segments.
51% of HP Service Manager customers are in United States and 6% are in India.
Of all the customers that are using HP Service Manager, 19% are small (<50 employees), 37% are medium-sized and 45% are large (>1000 employees).
Of all the customers that are using HP Service Manager, 47% are small (<$50M), 8% are medium-sized and 38% are large (>$1000M).