IT Service Management (ITSM) products

31,635 Companies

What is IT Service Management (ITSM)?


IT service management (ITSM) refers to the entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.

Market Share of IT Service Management (ITSM) products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Service Management (ITSM) products and technologies. We track 12 products in the IT Service Management (ITSM) category, and have found 31,635 companies using these products.

IT Service Management (ITSM)
IT Service Management (ITSM)
31,635
Companies using IT Service Management (ITSM)
IT Service Management (ITSM)
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    Product Install base
    # of companies we found using this product
    Market Share
    BMC Software 14,387 45%
    TOPdesk 5,117 16%
    BMC Remedy ITSM 3,719 11%
    SysAid 3,175 10%
    Cherwell Software 3,101 9%
    Salesforce.com Remedyforce 1,476 < 5%
    VMware Service Manager 347 < 5%
    BMC Marimba 158 < 5%
    BMC Remedy Magic 76 < 5%
    Micro Focus Service Management Automation (SMAX) 49 < 5%
    SunView ChangeGear 21 < 5%
    Virima 9 < 5%

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