IT Service Management (ITSM) products
28,351 Companies
What is IT Service Management (ITSM)?
IT service management (ITSM) refers to the entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
Market Share of IT Service Management (ITSM) products
At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Service Management (ITSM) products and technologies. We track 26 products in the IT Service Management (ITSM) category, and have found 28,351 companies using these products.
Target customers using IT Service Management (ITSM) products to accomplish your sales and marketing goals.
| Product |
Install base
# of companies we found using this product |
Market Share |
|---|---|---|
| BMC Software | 11,976 | 42% |
| TOPdesk | 4,797 | 16% |
| SysAid | 2,402 | 8% |
| Jira Service Management | 2,179 | 7% |
| BMC Remedy ITSM | 2,108 | 7% |
| Cherwell Software | 1,931 | 6% |
| Salesforce.com Remedyforce | 1,060 | < 5% |
| Matrix42 IT Service Management | 568 | < 5% |
| VMware Service Manager | 218 | < 5% |
| PrinterLogic | 192 | < 5% |
| InvGate | 186 | < 5% |
| 4me | 179 | < 5% |
| BMC Marimba | 94 | < 5% |
| BMC Helix ITSM | 88 | < 5% |
| CA Service Management | 85 | < 5% |
| Micro Focus Service Management Automation (SMAX) | 59 | < 5% |
| Ivanti Neurons | 57 | < 5% |
| Alvao | 30 | < 5% |
| BMC Remedy Magic | 24 | < 5% |
| ServiceDesk plus MSP | 23 | < 5% |
| Techexcel Servicewise | 21 | < 5% |
| BMC Helix Remedyforce | 18 | < 5% |
| SunView ChangeGear | 17 | < 5% |
| Broadcom Spool | 16 | < 5% |
| IFS assyst | 12 | < 5% |
| Virima | 11 | < 5% |
