IT Service Management (ITSM) products
30,465 Companies
What is IT Service Management (ITSM)?
IT service management (ITSM) refers to the entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
Market Share of IT Service Management (ITSM) products
At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Service Management (ITSM) products and technologies. We track 23 products in the IT Service Management (ITSM) category, and have found 30,465 companies using these products.
Target customers using IT Service Management (ITSM) products to accomplish your sales and marketing goals.
| Product |
Install base
# of companies we found using this product |
Market Share |
|---|---|---|
| BMC Software | 13,396 | 43% |
| TOPdesk | 5,214 | 17% |
| SysAid | 2,635 | 8% |
| BMC Remedy ITSM | 2,407 | 7% |
| Cherwell Software | 2,099 | 6% |
| Jira Service Management | 1,736 | < 5% |
| Salesforce.com Remedyforce | 1,154 | < 5% |
| Matrix42 IT Service Management | 578 | < 5% |
| VMware Service Manager | 264 | < 5% |
| PrinterLogic | 179 | < 5% |
| 4me | 177 | < 5% |
| InvGate | 150 | < 5% |
| BMC Marimba | 117 | < 5% |
| CA Service Management | 90 | < 5% |
| BMC Helix ITSM | 62 | < 5% |
| Micro Focus Service Management Automation (SMAX) | 53 | < 5% |
| Ivanti Neurons | 34 | < 5% |
| Alvao | 29 | < 5% |
| Techexcel Servicewise | 26 | < 5% |
| BMC Remedy Magic | 25 | < 5% |
| SunView ChangeGear | 18 | < 5% |
| Virima | 11 | < 5% |
| BMC Helix Remedyforce | 11 | < 5% |
