IT Service Management (ITSM) products

32,528 Companies

What is IT Service Management (ITSM)?

IT service management (ITSM) refers to the entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.

Market Share of IT Service Management (ITSM) products

At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Service Management (ITSM) products and technologies. We track 15 products in the IT Service Management (ITSM) category, and have found 32,528 companies using these products.

IT Service Management (ITSM)
IT Service Management (ITSM)
Companies using IT Service Management (ITSM)
IT Service Management (ITSM)
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    Product Install base
    # of companies we found using this product
    Market Share
    BMC Software 13,891 42%
    TOPdesk 5,394 16%
    BMC Remedy ITSM 3,584 11%
    SysAid 3,088 9%
    Cherwell Software 3,023 9% Remedyforce 1,440 < 5%
    Jira Service Management 1,350 < 5%
    VMware Service Manager 342 < 5%
    BMC Marimba 152 < 5%
    CA Service Management 86 < 5%
    BMC Remedy Magic 73 < 5%
    Micro Focus Service Management Automation (SMAX) 49 < 5%
    Alvao 26 < 5%
    SunView ChangeGear 20 < 5%
    Virima 10 < 5%

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