IT service management (ITSM) refers to the entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Service Management (ITSM) products and technologies. We track 9 products in the IT Service Management (ITSM) category, and have found 19,899 companies using these products.
(# of companies we found using this product)
|Market Share (%)|
|BMC Remedy ITSM||3,038||15%|
|Salesforce.com Remedyforce||1,085||< 5%|
|VMware Service Manager||286||< 5%|
|BMC Marimba||122||< 5%|
|BMC Remedy Magic||71||< 5%|