IT Service Management (ITSM) products

19,899 Companies

What is IT Service Management (ITSM)?

IT service management (ITSM) refers to the entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.

Market Share of IT Service Management (ITSM) products

At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Service Management (ITSM) products and technologies. We track 9 products in the IT Service Management (ITSM) category, and have found 19,899 companies using these products.

IT Service Management (ITSM)
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Companies using IT Service Management (ITSM)
IT Service Management (ITSM)

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Get targeted set of companies that use IT Service Management (ITSM) products

Product Install base
(# of companies we found using this product)
Market Share (%)
BMC Software 7,697 38%
BMC Remedy ITSM 3,038 15%
Cherwell Software 2,835 14%
TOPdesk 2,544 12%
SysAid 2,221 11% Remedyforce 1,085 < 5%
VMware Service Manager 286 < 5%
BMC Marimba 122 < 5%
BMC Remedy Magic 71 < 5%