IT service management (ITSM) refers to the entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Service Management (ITSM) products and technologies. We track 11 products in the IT Service Management (ITSM) category, and have found 28,423 companies using these products.
# of companies we found using this product
|BMC Remedy ITSM||3,397||11%|
|Salesforce.com Remedyforce||1,275||< 5%|
|VMware Service Manager||340||< 5%|
|BMC Marimba||151||< 5%|
|BMC Remedy Magic||73||< 5%|
|SunView ChangeGear||20||< 5%|
|Micro Focus Service Management Automation (SMAX)||16||< 5%|