IT Service Management (ITSM) products

20,890 Companies

What is IT Service Management (ITSM)?


IT service management (ITSM) refers to the entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.

Market Share of IT Service Management (ITSM) products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various IT Service Management (ITSM) products and technologies. We track 9 products in the IT Service Management (ITSM) category, and have found 20,890 companies using these products.

IT Service Management (ITSM)
IT Service Management (ITSM)
20,890
Companies using IT Service Management (ITSM)
IT Service Management (ITSM)
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    Product Install base
    # of companies we found using this product
    Market Share
    BMC Software 8,409 40%
    BMC Remedy ITSM 3,113 14%
    Cherwell Software 2,923 13%
    TOPdesk 2,542 12%
    SysAid 2,317 11%
    Salesforce.com Remedyforce 1,105 < 5%
    VMware Service Manager 286 < 5%
    BMC Marimba 122 < 5%
    BMC Remedy Magic 73 < 5%

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