We have data on 1,275 companies that use Salesforce.com Remedyforce. The companies using Salesforce.com Remedyforce are most often found in United States and in the Information Technology and Services industry. Salesforce.com Remedyforce is most often used by companies with 1000-5000 employees and >1000M dollars in revenue. Our data for Salesforce.com Remedyforce usage goes back as far as 6 years and 10 months.
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including IT Service Management (ITSM). By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the IT Service Management (ITSM) category, Salesforce.com Remedyforce has a market share of about 4.5%. Other major and competing products in this category include:
Remedyforce enables IT to provide faster IT service management & help desk support at a lower cost. Leveraging ITSM tools and best practices, Remedyforce delivers a modern, consumer experience that empowers IT to become a center for business innovation.
Looking at Salesforce.com Remedyforce customers by industry, we find that Information Technology and Services (25%) and Computer Software (10%) are the largest segments.
68% of Salesforce.com Remedyforce customers are in United States and 7% are in United Kingdom.
Of all the customers that are using Salesforce.com Remedyforce, 15% are small (<50 employees), 39% are medium-sized and 46% are large (>1000 employees).
Of all the customers that are using Salesforce.com Remedyforce, 41% are small (<$50M), 11% are medium-sized and 39% are large (>$1000M).