Customer Relationship Management (CRM) products

456,702 Companies

What is Customer Relationship Management (CRM)?


Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers. The CRM approach tries to analyse data about customers' history with a company, to improve business relationships with customers, specifically focusing on customer retention, and ultimately to drive sales growth. An important aspect of the CRM approach is the systems of CRM that compile information from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials, social media, and more.

Market Share of Customer Relationship Management (CRM) products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Relationship Management (CRM) products and technologies. We track 154 products in the Customer Relationship Management (CRM) category, and have found 456,702 companies using these products.

Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
456,702
Companies using Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
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    Product Install base
    # of companies we found using this product
    Market Share
    Salesforce.com CRM 184,708 40%
    Zoho CRM 43,417 9%
    Microsoft Dynamics CRM 33,361 7%
    Microsoft Dynamics 365 30,268 6%
    SAP CRM 12,963 < 5%
    TargetX 11,300 < 5%
    Pipedrive 11,035 < 5%
    Oracle Fusion CRM 10,173 < 5%
    BirdEye 6,495 < 5%
    SugarCRM 6,100 < 5%
    Siebel Customer Relationship Management (CRM) 6,097 < 5%
    Verint 5,060 < 5%
    Infor CRM 4,840 < 5%
    Oracle CRM 4,731 < 5%
    SalesLogix 4,599 < 5%
    HubSpot CRM 4,484 < 5%
    Salesforce.com Sales Cloud 4,293 < 5%
    Freshsales 4,030 < 5%
    Swiftpage SalesLogix 3,827 < 5%
    ONTRAPORT 3,817 < 5%
    Veeva Systems 3,476 < 5%
    Sage CRM 2,921 < 5%
    Convergys 2,820 < 5%
    Deltek Vision CRM 2,814 < 5%
    Vtiger 2,765 < 5%
    Agile CRM 2,692 < 5%
    Goldmine 2,564 < 5%
    Oracle Sales 2,470 < 5%
    Insightly 2,191 < 5%
    Pivotal CRM 1,811 < 5%
    NetSuite CRM 1,723 < 5%
    PeopleSoft CRM 1,697 < 5%
    Base CRM 1,427 < 5%
    Act! 1,398 < 5%
    amoCRM 1,317 < 5%
    Kukui 1,137 < 5%
    Apptivo CRM 1,125 < 5%
    Hatchbuck 1,052 < 5%
    Oracle CRM On Demand 1,040 < 5%
    Talisma 1,021 < 5%
    Siebel Sales 1,018 < 5%
    Oracle Sales Cloud 879 < 5%
    WalkMe 845 < 5%
    Veeva CRM 804 < 5%
    webCRM 665 < 5%
    Chordiant 641 < 5%
    Brivity CRM 566 < 5%
    Cosential 563 < 5%
    Technolutions Slate 545 < 5%
    Maximizer Software 512 < 5%
    Maximizer CRM 508 < 5%
    Upsales 501 < 5%
    EveryAction 478 < 5%
    Agendize 472 < 5%
    Backstop Solutions Group 466 < 5%
    KANA Software 439 < 5%
    Salesflare 436 < 5%
    Microsoft Dynamics 365 for Sales 431 < 5%
    Chime 420 < 5%
    SuiteCRM 383 < 5%
    CapsuleCRM 376 < 5%
    SuperOffice 376 < 5%
    Junxure 356 < 5%
    bpm'online 348 < 5%
    PatronManager 336 < 5%
    GreenRope 322 < 5%
    SalesforceIQ CRM 319 < 5%
    Pega CRM 313 < 5%
    BuzzStream 294 < 5%
    Bullhorn CRM 284 < 5%
    ProsperWorks CRM 284 < 5%
    SAP Interaction Center 265 < 5%
    Close.io 247 < 5%
    Talisma CRM 239 < 5%
    MiniCRM 234 < 5%
    LexisNexis InterAction 211 < 5%
    Highrise 211 < 5%
    Siebel PRM 203 < 5%
    SAP Cloud for Sales 189 < 5%
    Close 184 < 5%
    Contactually 162 < 5%
    PeopleSoft Sales 152 < 5%
    Infor Epiphany Marketing 145 < 5%
    PipelineDeals 142 < 5%
    Cirrus Insight 131 < 5%
    LeadMaster 128 < 5%
    Oncontact 125 < 5%
    Alboom 122 < 5%
    Odoo CRM 121 < 5%
    Method:CRM 117 < 5%
    Batchbook 113 < 5%
    Ciboodle 110 < 5%
    InfoFlo 109 < 5%
    Nutshell 106 < 5%
    ContactEase 103 < 5%
    Gong 98 < 5%
    Dimelo 94 < 5%
    CRMnext 93 < 5%
    Saratoga CRM 93 < 5%
    Microsoft Customer Care Framework 88 < 5%
    Tealium AudienceStream CDP 85 < 5%
    OroCRM 80 < 5%
    Soffront Software 75 < 5%
    Prophet CRM 74 < 5%
    JD Edwards Sales Order Management 69 < 5%
    genesisWorld 66 < 5%
    Tour de Force CRM 66 < 5%
    Vincere 65 < 5%
    Ellucian CRM Advance 62 < 5%
    WORK[etc] 61 < 5%
    Workbooks.com 57 < 5%
    Claritysoft 55 < 5%
    Nimble 54 < 5%
    Pipeliner CRM 53 < 5%
    Affinity 53 < 5%
    Sellsy 53 < 5%
    Aurea CRM 51 < 5%
    Gold-Vision 47 < 5%
    Aplicor 45 < 5%
    Zurmo 45 < 5%
    Teamleader 45 < 5%
    NGDATA 45 < 5%
    LiveHive 43 < 5%
    OnePageCRM 43 < 5%
    Revamp CRM 39 < 5%
    WorkBook 37 < 5%
    CloudCherry 36 < 5%
    Dynamo Software 36 < 5%
    Konnektive 33 < 5%
    Second CRM 33 < 5%
    Ivinex 33 < 5%
    Azorus 33 < 5%
    Less Annoying CRM 32 < 5%
    Solve CRM 31 < 5%
    Lime CRM 30 < 5%
    Ardexus 29 < 5%
    SalesRabbit 29 < 5%
    EventBank 27 < 5%
    KiteDesk 25 < 5%
    CiviCRM 24 < 5%
    MARS-Salesforce CRM 24 < 5%
    Salesnet 23 < 5%
    NexJ CRM 22 < 5%
    Salesforce Essentials 22 < 5%
    EspoCRM 20 < 5%
    MerchantAdvantage 20 < 5%
    Really Simple Systems 19 < 5%
    Kapture CRM 17 < 5%
    openCRX 14 < 5%
    SAP Sales OnDemand 13 < 5%
    karmaCRM 12 < 5%
    Tibco Loyalty Lab 12 < 5%
    iSEEit 11 < 5%
    Oracle RightNow 0 < 5%

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