We have data on 308 companies that use Pega CRM. The companies using Pega CRM are most often found in United States and in the Information Technology and Services industry. Pega CRM is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Pega CRM usage goes back as far as 7 years and 4 months.
|Company||Dell Technologies Inc|
|Company||Goldman Sachs Commercial Mortgage Capital|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Relationship Management (CRM). By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Relationship Management (CRM) category, Pega CRM has a market share of about 0.1%. Other major and competing products in this category include:
Pega CRM provides customer relationship management solutions for improving customer acquisition, increasing retention, cross-selling and up-selling and delivering an outstanding customer service experience. With Pega CRM, one can engage with customers over any channel and across the customer lifecycle. Automatically guide customer service representatives through each process, presenting the right content for the specific customer and interaction.
Looking at Pega CRM customers by industry, we find that Information Technology and Services (28%), Financial Services (9%), Computer Software (9%) and Insurance (9%) are the largest segments.
75% of Pega CRM customers are in United States, 6% are in United Kingdom and 6% are in India.
Of all the customers that are using Pega CRM, a majority (63%) are large (>1000 employees), 13% are small (<50 employees) and 17% are medium-sized.
Of all the customers that are using Pega CRM, a majority (56%) are large (>$1000M), 33% are small (<$50M) and 0% are medium-sized.