We have data on 79 companies that use Microsoft Customer Care Framework. The companies using Microsoft Customer Care Framework are most often found in United States and in the Computer Software industry. Microsoft Customer Care Framework is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Microsoft Customer Care Framework usage goes back as far as 6 years and 5 months.
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Relationship Management (CRM). By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Relationship Management (CRM) category, Microsoft Customer Care Framework has a market share of about 0.1%. Other major and competing products in this category include:
Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product.
Looking at Microsoft Customer Care Framework customers by industry, we find that Computer Software (22%), Telecommunications (19%), Information Technology and Services (15%) and Banking (6%) are the largest segments.
43% of Microsoft Customer Care Framework customers are in United States, 8% are in India and 5% are in United Kingdom.
Of all the customers that are using Microsoft Customer Care Framework, a majority (62%) are large (>1000 employees), 16% are small (<50 employees) and 11% are medium-sized.
Of all the customers that are using Microsoft Customer Care Framework, a majority (55%) are large (>$1000M), 33% are small (<$50M) and 0% are medium-sized.