Companies using Microsoft Customer Care Framework

We have data on 68 companies that use Microsoft Customer Care Framework. The companies using Microsoft Customer Care Framework are most often found in United States and in the Computer Software industry. Microsoft Customer Care Framework is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Microsoft Customer Care Framework usage goes back as far as 4 years and 5 months.

If you’re interested in the companies that use Microsoft Customer Care Framework, you may want to check out Salesforce.com CRM and Microsoft Dynamics CRM as well.

Who uses Microsoft Customer Care Framework?

Some of the companies that use Microsoft Customer Care Framework include:
Company	Website	Country	Revenue	Company Size
Stream Global Services, Inc.	stream.com	United States	>1000M	>10000
Hyatt Hotels Corporation	hyatt.com	United States	>1000M	>10000
Evoke Technologies	evoketechnologies.com	United States	50M-100M	200-500
iTech US	itechus.com	United States	200M-1000M	1000-5000
SSE PLC	sse.com	United Kingdom	>1000M	>10000

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Microsoft Customer Care Framework Market Share and Competitors in Customer Relationship Management (CRM)

We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Customer Relationship Management (CRM). In the Customer Relationship Management (CRM) category, Microsoft Customer Care Framework has a market share of about 0.1%. Other major and competing products in this category include:

Microsoft Customer Care Framework

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Companies using Microsoft Customer Care Framework

Customer Relationship Management (CRM)

What is Microsoft Customer Care Framework?

Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product.

Top Industries that use Microsoft Customer Care Framework

Looking at Microsoft Customer Care Framework customers by industry, we find that Computer Software (33%), Telecommunications (12%), Banking (8%) and Information Technology and Services (8%) are the largest segments.

Top Countries that use Microsoft Customer Care Framework

36% of Microsoft Customer Care Framework customers are in United States, 11% are in India and 6% are in United Kingdom.

Distribution of companies that use Microsoft Customer Care Framework based on company size (Employees)

Of all the companies that are using Microsoft Customer Care Framework,a majority (63%) are large (>1000 employees), 14% are small (<50 employees) and 10% are medium-sized.

Distribution of companies that use Microsoft Customer Care Framework based on company size (Revenue)

Of all the companies that are using Microsoft Customer Care Framework, a majority (67%) are large (>$1000M), 15% are small (<$50M) and 0% are medium-sized.