Unified Communications (UC) refers to the integration of real-time, enterprise, communication services such as instant messaging (chat), presence information, voice (including IP telephony), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types.
At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Unified Communications products and technologies. We track 147 products in the Unified Communications category, and have found 621,949 companies using these products.