Companies using Cisco Unified Contact Center Express
We have data on 1,149 companies that use Cisco Unified Contact Center Express. The companies using Cisco Unified Contact Center Express are most often found in United States and in the Information Technology and Services industry. Cisco Unified Contact Center Express is most often used by companies with 1000-5000 employees and >1000M dollars in revenue. Our data for Cisco Unified Contact Center Express usage goes back as far as 1 years and 4 months.
If you’re interested in the companies that use Cisco Unified Contact Center Express, you may want to check out Zoom and Tencent QQ as well.
Who uses Cisco Unified Contact Center Express?
| Company | Infosys Ltd |
| Website | infosys.com |
| Country | India |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Fujitsu Ltd |
| Website | fujitsu.com |
| Country | Japan |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Cisco Systems, Inc. |
| Website | cisco.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Wipro Ltd |
| Website | wipro.com |
| Country | India |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | EPAM Systems Inc |
| Website | epam.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| Infosys Ltd | infosys.com | India | >1000M | >10000 |
| Fujitsu Ltd | fujitsu.com | Japan | >1000M | >10000 |
| Cisco Systems, Inc. | cisco.com | United States | >1000M | >10000 |
| Wipro Ltd | wipro.com | India | >1000M | >10000 |
| EPAM Systems Inc | epam.com | United States | >1000M | >10000 |
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Cisco Unified Contact Center Express Market Share and Competitors in Unified Communications
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Unified Communications. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Unified Communications category, Cisco Unified Contact Center Express has a market share of about 0.2%. Other major and competing products in this category include:
Unified Communications
What is Cisco Unified Contact Center Express?
Cisco Unified Contact Center Express is an IP-based Automated Call Distribution (ACD) system that queues and distributes incoming calls destined for groups of Cisco Unified Communications Manager users (agents). It provides a multimedia (voice, data, and web) customer-care application environment that enhances the efficiency of contact centers by simplifying business integration, easing agent administration, increasing agent flexibility, and enhancing network hosting.
Top Industries that use Cisco Unified Contact Center Express
Looking at Cisco Unified Contact Center Express customers by industry, we find that Information Technology and Services (26%), Hospital & Health Care (9%) and Telecommunications (6%) are the largest segments.
Top Countries that use Cisco Unified Contact Center Express
61% of Cisco Unified Contact Center Express customers are in United States, 5% are in United Kingdom and 5% are in Canada.
Distribution of companies that use Cisco Unified Contact Center Express based on company size (Employees)
Of all the customers that are using Cisco Unified Contact Center Express, a majority (50%) are large (>1000 employees), 12% are small (<50 employees) and 35% are medium-sized.
Distribution of companies that use Cisco Unified Contact Center Express based on company size (Revenue)
Of all the customers that are using Cisco Unified Contact Center Express, 27% are small (<$50M), 19% are medium-sized and 49% are large (>$1000M).
