We have data on 45 companies that use Freshchat. The companies using Freshchat are most often found in United States and in the Computer Software industry. Freshchat is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for Freshchat usage goes back as far as 3 months.
|iCohere, Inc.||icohere.com||United States||1M-10M||10-50|
|Freshdesk Inc.||freshdesk.com||United States||100M-200M||500-1000|
|Cratejoy Inc.||cratejoy.com||United States||10M-50M||50-200|
|Support.com Inc||support.com||United States||50M-100M||1000-5000|
|State of Illinois||illinois.gov||United States||>1000M||>10000|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Sales Engagement Platform. In the Sales Engagement Platform category, Freshchat has a market share of about 0.1%. Other major and competing products in this category include:
Freshchat is a messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, and social pages. It provides features like triggered messages, in-app campaigns, sales bot, contextual information and intelligent message routing.
Looking at Freshchat customers by industry, we find that Computer Software (25%), Information Technology and Services (14%), Retail (9%), Electrical/Electronic Manufacturing (9%), Construction (9%) and Government Administration (9%) are the largest segments.
26% of Freshchat customers are in United States, 17% are in India, 10% are in South Africa, 8% are in Puerto Rico, 8% are in United Arab Emirates and 8% are in Ireland.