We have data on 162 companies that use SolarWinds Service Desk. The companies using SolarWinds Service Desk are most often found in United States and in the Information Technology and Services industry. SolarWinds Service Desk is most often used by companies with 200-500 employees and 10M-50M dollars in revenue. Our data for SolarWinds Service Desk usage goes back as far as 3 years and 11 months.
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including IT Management Software. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the IT Management Software category, SolarWinds Service Desk has a market share of about 0.1%. Other major and competing products in this category include:
Solarwinds Service Desk is a Full ITIL suite (incident, problem, change, release) paired with customizable automation.
Looking at SolarWinds Service Desk customers by industry, we find that Information Technology and Services (10%), Computer Software (8%), Higher Education (6%) and Financial Services (5%) are the largest segments.
78% of SolarWinds Service Desk customers are in United States and 5% are in Canada.
Of all the customers that are using SolarWinds Service Desk, a majority (55%) are medium-sized, 33% are large ( >1000 employees) and 8 are small (<50 employees).
Of all the customers that are using SolarWinds Service Desk, 41% are small (<$50M), 28% are medium-sized and 25% are large (>$1000M).