Companies using Genesys Workforce Management
We have data on 142 companies that use Genesys Workforce Management. The companies using Genesys Workforce Management are most often found in United States and in the Information Technology and Services industry. Genesys Workforce Management is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Genesys Workforce Management usage goes back as far as 2 years and 1 months.
If you’re interested in the companies that use Genesys Workforce Management, you may want to check out PeopleSoft and UltiPro as well.
Who uses Genesys Workforce Management?
| Company | Accenture PLC |
| Website | accenture.com |
| Country | Ireland |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Cognizant Technology Solutions Corp |
| Website | cognizant.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | General Dynamics Information Technology |
| Website | gdit.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | American Automobile Association |
| Website | aaa.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Visa Inc |
| Website | visa.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| Accenture PLC | accenture.com | Ireland | >1000M | >10000 |
| Cognizant Technology Solutions Corp | cognizant.com | United States | >1000M | >10000 |
| General Dynamics Information Technology | gdit.com | United States | >1000M | >10000 |
| American Automobile Association | aaa.com | United States | >1000M | >10000 |
| Visa Inc | visa.com | United States | >1000M | >10000 |
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Genesys Workforce Management Market Share and Competitors in Workforce Management
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Workforce Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Workforce Management category, Genesys Workforce Management has a market share of about 0.1%. Other major and competing products in this category include:
Workforce Management
What is Genesys Workforce Management?
Genesys Workforce Management provides a sophisticated set of management tools used to manage contact center workforce. It allows to easily manage agents, schedules and forecasts, provides real-time monitoring of contact center performance and agent-adherence.
Top Industries that use Genesys Workforce Management
Looking at Genesys Workforce Management customers by industry, we find that Information Technology and Services (12%), Financial Services (9%), Computer Software (9%), Telecommunications (7%), Banking (5%) and Utilities (5%) are the largest segments.
Top Countries that use Genesys Workforce Management
56% of Genesys Workforce Management customers are in United States, 6% are in Australia and 6% are in United Kingdom.
Distribution of companies that use Genesys Workforce Management based on company size (Employees)
Of all the customers that are using Genesys Workforce Management, a majority (62%) are large (>1000 employees), 12% are small (<50 employees) and 20% are medium-sized.
Distribution of companies that use Genesys Workforce Management based on company size (Revenue)
Of all the customers that are using Genesys Workforce Management, a majority (63%) are large (>$1000M), 17% are small (<$50M) and 6% are medium-sized.
