These are AI applications that are primarily focused on open-ended coversation. E.g. customer service chatbots that are built on Gen AI, virtual assistants.
At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Conversational AI products and technologies. We track 17 products in the Conversational AI category, and have found 13,646 companies using these products.
Product |
Install base
# of companies we found using this product |
Market Share |
---|---|---|
OpenAI | 7,597 | 55% |
ChatGPT | 4,330 | 31% |
Engati | 434 | < 5% |
IBM Watson Assistant | 337 | < 5% |
Kore.ai | 220 | < 5% |
Google Gemini | 110 | < 5% |
Cognigy | 107 | < 5% |
Gupshup | 98 | < 5% |
Google Bard | 87 | < 5% |
Microsoft Copilot | 83 | < 5% |
SAP Conversational AI | 82 | < 5% |
Haptik | 59 | < 5% |
Aisera | 32 | < 5% |
OneReach.ai | 28 | < 5% |
Amelia.ai | 17 | < 5% |
Avaamo | 15 | < 5% |
Bing Chat | 10 | < 5% |