About NeoAssist
neoassist.comNeoAssist.com is a privately held Brazilian company founded in 1999 with a focus on meta-search engine technology. The company's focus quickly shifted, and by 2001 it had turned its sights on the B2B segment as a developer of solutions for enabling surprising customer service interactions, providing software for large-scale contact center operations. Currently, the NeoAssist platform is in use by most of the major e-commerce sites and several companies of the most varied sectors in Brazil and Latin America. Using proprietary technology dubbed ''Neoask'', the platform allows users to obtain 70% to 95% self-help indices without any end-user learning curve. The responses to the users questions are presented online, instantly, 24hrs a day, 7 days a week without human manual interaction. This Intelligent Service module allows contact center to focus its time and energy on complex cases which require more detailed follow through. In these cases, the integrated platform also excels with mature top-of-market multi-platform tools for multi-media servicing of customers, be it through E-Mail, the Web (including real-time chat and form-based interactions), Social Networks, the Phone (with a full CTI offering), or any other contact method the company wishes to open for communication. In 2010 the platform served over 7 million customer interactions. In 2011, this number surpassed the 30 million mark, as NeoAssist.com was deployed in more than 120 new operations. The company has been growing over 100% every year for the past years. This agressive growth rhythm has been maintained for yet another year as NeoAssist announced on 28th January 2013 its growth figures for 2012 at 112%. 2013 starts with NeoAssist.com touting its new complete platform, NeoAssist 360, which aims at enabling a truly seamless, multi-channel customer-service platform. A strategy the company refers to as ''360 degree service''.
SaaS Adoption
SaaS Adoption indicates the level of adoption by this company of software as a service services.
Cloud Adoption
Cloud Adoption indicates the level of adoption by this company of cloud services.
IT Footprint
IT Footprint gives a relative indication of how much IT services this company consumes.
IT Spend
IT Spend shows roughly how much this client spends on IT per year in USD.
Enlyft tracks the use of over 15,000 technologies and has proprietary data on over 18 million companies worldwide.
Know the products your prospects use
Vendor Usage
NeoAssist uses 5 different technologies from 24 different vendors. They have above average use of several technologies including Python, Varnish Software and WPMU DEV.
Product Categories
NeoAssist uses products from 30 different product categories. They are particularly heavy users of products in Web Analytics, Software Development Tools, and Software Frameworks.
Recently Detected Technologies
Enlyft tracks the use of over 15,000 technologies and has proprietary data on over 18 million companies worldwide.
| Technology | Category | Vendor | Usage |
|---|---|---|---|
| Python | Programming Languages | Python Software Foundation |  |
| WPMU DEV | Website Builders | WPMU DEV |  |
| Varnish Software | Proxy Servers | Varnish Software | |
| Tableau | Business Intelligence | Tableau Software | |
| Salesforce.com CRM | Customer Relationship Management (CRM) | Salesforce.com, inc |  |
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